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    Sr. Production support Engineer - Charlotte, United States - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Charlotte, United States

    3 weeks ago

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    Description

    Cognizant Technology Solutions is looking for a support engineer to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you

    Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

    Role: Sr Engineer

    Location: Charlotte NC

    Experience: 10+ Years

    Salary and Other Compensation:

    The annual salary for this position is between $80,000 and $125,000 depending on the experience and other qualifications of the candidate.

    This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

    Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:


    • Paid holidays plus Paid Time Off


    • Medical/Dental/Vision/Life Insurance


    • 401(k) plan and contributions


    • Long-term/Short-term Disability


    • Paid Parental Leave

    Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Job Description


    • Genesys Framework, T-Servers, Sip Servers, eServices components, reporting components, Infomart, GVP.


    • Extensive experience in resolving Critical Production Support issues, performing maintenance and troubleshooting of contact center applications (Genesys, Avaya, SIP)


    • Experience in Installing, Maintaining and upgrading all Genesys components


    • Contribute to the solution architectural design with disaster recovery and high availability

    Good to Have Skills

    · Strong knowledge in Linux and Windows Operating systems

    · Strong knowledge in Oracle, SQL databases

    · Good Knowledge in Nuance integrations

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