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    Application Support Engineer - Charlotte, United States - Apex Systems

    Apex Systems
    Apex Systems Charlotte, United States

    2 weeks ago

    Apex Systems background
    Banking / Loans
    Description

    **WE CANNOT WORK CORP TO CORP - WE CANNOT PROVIDE SPONSORSHIP - YOU MUST BE ABLE TO WORK DIRECTLY ON APEX'S W2**

    Apex Systems is looking to hire an Application Support Engineer for one of their reputable financial clients.

    Locations: Charlotte, NC; Dallas, TX; Isilen, NJ; Minneapolis, MN; Chandler, AZ

    Schedule: 3 days onsite - 2 days remote - HYBRID

    Contract length: 12+ MONTH CONTRACT - potential for extension and conversion (contingent on performance)

    Rate: $55-60/hr W2

    General Description

    This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role requires the ability to operate independently and help transform and mature the support organization. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include Cloud, large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. Experience with SPLUNK, AppDynamics, and ITRS setup for applications is a strong positive, but not a hard requirement. Ability to automate and reduce toil is a very strong positive.

    Core tech skills that we use here

    • SQL / ETL
    • Cloud – Azure, AKS
    • Application specific set up alerting and monitoring (ITRS, SPLUNK, App Dynamics or any alerting or monitoring tools).
    • Incident/Problem management; strong awareness of ITIL
    • Toil reduction Ability to automate and drive operational improvement
    • Schedulers – Autosys
    • Environments – Windows, Linux, Unix
    • Databases: Oracle, SQL Server, SQLMI or anything similar.
    • Vendor platforms – Actimize, FIRCOSOFT.

    On-Call Information

    Our on-call support model is weeklong. Schedule: Friday Morning 8:30 AM CST thru Thursday Night 8:30 PM CST. At a high level, we would expect:

    • During on-call, be available and acknowledge paging.
    • Responsible for global handovers
    • Perform a preliminary diagnosis of the issue and engage partner teams for further assistance as necessary.
    • If possible lead an active incident or issue triage to be able to represent or assist in resolving the issue.
    • Ensure necessary escalation is performed

    I am only providing highlights at this time, but there are more.

    Other Skills

    • Right attitude and aptitude for production support
    • Critical thinker and Problem Solver
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