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    SCCM Support Engineer - Charlotte, United States - Insight Global

    Insight Global
    Insight Global Charlotte, United States

    1 week ago

    Insight Global background
    Description
    Job Description

    An employer is looking for a few support engineers specifically coming from an SCCM support background.

    Acts as a first response for premier customers and secondary response for escalated cases from other levels.

    Provides Technical Support for complex products and including escalated issues.

    Provides support via telephone, written correspondence, and emails.

    Works independently with limited supervision.

    Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Skills and Requirements

    2+ years of strong technical troubleshooting experience with demonstrated problem solving skills

    2+ years industry experience in technical customer support

    Proven capability to learn new technologies/products and Capable of independently researching undocumented processes and issues

    2+ years of experience in enterprise customer service environments

    Need keen and good learners that are passionate about the industry.


    Familiar with SQL Database concepts and some familiarity with SQL Profiler, Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.


    General knowledge in ConfigMgr site server, site roles, site component configuration: including Central, Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Model, and client operations and install.

    Experience with installing sites, WSUS, Software Updates Management, Operating System Deployment and Software Distribution.

    Advanced skills in troubleshooting, communication, and collaboration null


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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