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- Analyze incident requests, diagnose, and determine next course of action to assist end users to drive resolution
- Requirements Management, Planning, Knowledge Management, Configuration Management, Incident Management, Problem Management, Service Level Management, ITSM (IT Service Management), Services Operations Management, Event Management & Scheduling, Knowledge Transition, Continual Service Improvement, Service Transition, Change Management.
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Desktop Support Engineer - Charlotte, NC, United States - Indsafri
Description
Job Description:
Job Title: Desktop Support
Location: Charlotte, NC / Schaumburg, IL (Onsite)
Shift: U.S business hours, 8 AM to 5 PM CST (Monday to Friday)
Rate: Max $26/hr on W2
Required Relevant Exp: 5 to 8yrs (End point Engineering)
.
Must Have Skills: