Customer Service Representative - Plymouth, United States - Parker Hannifin Corporation

Parker Hannifin Corporation Plymouth, United States

2 weeks ago

Description

Customer Service Representative

Location:
PLYMOUTH, MI, United States Job Family : Customer Service Job Type : Regular Posted : Aug 16, 2023 Job ID: 42677

Job Description

Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations.

There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Essential Functions:

Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.

Enters orders/releases for medium and some high complexity accounts and provide confirmations. Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution. Receives proposal requests, coordinates pricing review. Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs). Responsible for internal coordination of medium and some high complexity contract review activities.

Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.

Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes. Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues. Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels. Assists in training of customer service representatives as needed. Researches data and presents information on team improvement board. Performs essential customer service job functions. Responsible for data input accuracy. Inputs export control information per export policy on certain customer orders/quotes. Responsible for continuous improvement in daily activities. Addresses and resolves customer concerns in accordance with company policy. Ensures Corporate and Government compliance policies for customer service. Operates in accordance with the export compliance policies as determined by the export control procedure.

Qualifications:
Bachelor's Degree in business or related discipline required. Minimum 2-3 years of experience in customer service or related field preferred. Intermediate computer skills, or ability to quickly advance to this level of expertise. Excellent verbal, written and interpersonal communication skills. Available to travel to other Parker locations if needed.

The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification.

The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.

The job description is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, r

Financial Services Representative

3 weeks ago

Fidelity Investments Garden City, United States

**Financial Services Representative** · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fut ...
Customer Service Representative

1 week ago

Call The Bee Farmington, United States

**About us** · Call The Bee is a small business in Farmington, CT. We are supportive, fast-paced and fun. · Our work environment includes: · - Modern office setting · - Growth opportunities · Customer Service Representative · We are looking for a customer-oriented dispatcher, cus ...
Patient Services Representative

2 weeks ago

Center For Advanced Reproductive Services Pc Farmington, United States

**Center For Advanced Reproductive Services** · **Position**: Patient Services Representative [PSR] - Front Desk · **Responsible To**: Immediate Supervisor: Practice Manager/Assistant Practice Manager · **Position Description**: This mature, professional individual is the first p ...
Customer Service Representative

2 weeks ago

Tom Conklin - State Farm Agent Farmington, United States

Position Overview · State Farm Insurance Agent located in Farmington, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Tom Conklin - State Farm Agent, you will build and develop customer relationships within the community ...
Patient Services Representative

1 week ago

Center For Advanced Reproductive Services Pc Farmington, United States

This mature, professional individual is the first patient contact at the front desk. The Patient Services Representative (PSR) greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and est ...
Customer Service Representative- Enter The

3 weeks ago

LasikPlus Garden City, United States

Are you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in the United States? · Join **LCA Vision Inc./Kismet** ...
Verizon Customer Service Representative

1 day ago

Prompt Innovations, Inc. Garden City, United States

We are a national leading customer acquisition and consulting agency based in Valley Stream, New York. We specialize in creating customer service strategies that prioritize consumers' wants and needs, and we are driven by a desire to provide lasting, iconic customer experiences. ...
Entry Level Customer Service Representative

2 weeks ago

Arena Management, Inc. Garden City, United States

We provide some of the most cutting-edge customer service and sales services to all of our name-brand, household clients. We are always looking for a way to maximize our ROI and provide high-quality service. Due to a new partnership with Verizon and their Fios technology, we have ...
Customer Service Representative

2 weeks ago

Minor Rubber Co., Inc. Bloomfield, United States

Immediate opening for an experienced Customer Service Representative in a busy sales office in Essex County, NJ. Primary responsibilities will be but not limited to: · **Summary of Position**: · - Purchase Order processing · - Manage blanket orders and shipping schedules · - Revi ...
Service & Sales Representative (Front Desk)

2 weeks ago

New York Sports Clubs and our Family of Brands Garden City, United States

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym It is our goal to provide our members with fitness results, positive change and ...
Insurance Agency, Customer Service Representative

2 weeks ago

The Town Agency, Inc Garden City, United States

**Job description** · We are a family insurance agency since 1968 with 10 great employees. We need an additional personal lines customer service representative to service our home and auto clients. · **Responsibilities**: · - Quote new homeowner and automobile insurance policies ...
Customer Service Representative

1 week ago

USLI Wayne, United States

**Customer Service Associate (Insurance Call Representative) (Part-time)** · At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion ...
Client Service Representative

2 weeks ago

YWCA of the Sauk Valley Sterling, United States

The Client Service Representative is responsible for staffing the shelter during evening, overnight hours, and weekends. Maintaining security and assisting clients as needed. The function also performs a variety of clerical duties including typing, filing, and data entry. Provide ...
Customer Service Representative

1 week ago

Driscoll Foods Wayne, United States

FOODSERVICE CUSTOMER SERVICE REPRESENTATIVE · As a food service customer service representative, your main responsibilities would revolve around assisting current customers. You'd be joining a team of professionals that work together to offer excellent customer service to our acc ...
Guest Service Representative

2 weeks ago

Hilton Garden Inn - Wayne, NJ Wayne, United States

Hilton Garden Inn-Wayne, 15 Nevins Road, Wayne, NJ 07470 · We are currently looking for Guest Services Representative to join our Front Desk Team You will find our Hilton Garden Inn with 125 guest rooms and suites, just off Hamburg Turnpike. We are 25 miles from Manhattan so many ...
Customer Service Representative

3 weeks ago

Dana Incorporated Sterling, United States

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, ...
Customer Service Representative

2 weeks ago

Veterinary Innovative Partners Wayne, United States

**Join Our Dream Team at **Companion Veterinary Hospital of Wayne**** · You put everything into your job. It's time your employer did the same for you. Amazing pay. Industry-leading benefits. Co-workers as quirky and pet-obsessed as you. · - Welcome to _Companion Veterinary Hospi ...
Customer Service Representative

2 weeks ago

Joe Nachbaur - State Farm Agent Wayne, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Customer Service Representative

1 week ago

Mike Sprague - State Farm Agent Sterling, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Customer Service Representative

2 weeks ago

Steve Duitsman - State Farm Agent Dundee, United States

Position Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · **Responsibilities**: · - Establish customer relationships and follow up with customers, as needed. · - Use a customer ...