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    Field Case Manager - Chicago, United States - Marillac Stt Family Services Inc

    Marillac Stt Family Services Inc
    Marillac Stt Family Services Inc Chicago, United States

    4 days ago

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    Description

    Job Description

    Job Description

    JOB TITLE: Field Case Manager (Seniors/Older Adults) STATUS: Full Time

    ORGANIZATION:

    FLSA STATUS: Exempt CUSTOMARY HOURS: 9:00am-5:00pm

    HOURS/WEEK 40 hours/week

    DIVISION: St. Vincent de Paul Center

    DEPARTMENT: Senior Services

    DIRECT SUPERVISOR: Manager of Senior Services

    DIRECTLY SUPERVISES: None

    Mission

    Marillac St. Vincent Family Services strengthens, empowers and gives voice to those in need – in the Vincentian spirit of service – through education and comprehensive programs to build vibrant communities in Chicago.

    Core Values

    Our employees commit themselves as individuals to live out the core values of integrity, excellence, creativity, advocacy, respect, and empowerment in our daily work, as we serve the needs of others.

    Integrity - Acting with transparency, humility, and honesty

    Excellence - Providing quality care with compassion

    Creativity - Being continuously resourceful and inventive

    Advocacy - Supporting the cause of those who lack resources for a reasonable quality of life

    Respect - Recognizing our own values and upholding the dignity and value of all people

    Empowerment - Providing skills and resources to achieve full human development

    Team Behaviors

    1. Versatility – Understanding and appreciating different and opposing perspectives on an issue; adapting one's approach as the requirements of the situation change; an eagerness for positive action; self-control; active listening.
    2. A collaborative work model – Cooperatively working and sharing responsibility; contributing to the group effort; realizing a sense of commitment and ownership in the success of the organization's goals.
    3. Mutual accountability – Holds others accountable for their roles; provides and receives feedback and takes constructive action.
    4. Client/customer advocate – Identifies opportunities to improve quality of services; presents one's self professionally.
    5. Protects confidentiality & privacy – Respects and protects information about all staff and clients.

    General Summary

    Provide outreach, case management, supportive counseling, and linkage to needed services, to senior citizens in the community. Act as a field-based case manager working with clients in the Intensive Case Advocacy Support (ICAS) program and other community clients. Schedule is flexible to meet clients' needs.

    Duties & Responsibilities

    1. Provide ongoing field-based case management services and activities throughout designated service area with senior clients, with presenting issues such as:
      1. Mental health issues
      2. Physical health and mobility issues
      3. Homes in dangerous condition or significant disrepair (hoarding, lack of utilities, etc.)
      4. Insecure housing, eviction, and foreclosure
      5. Economic issues, connection to public benefits
      6. Resistance to assistance.
    2. Case management includes, but is not limited, to:
      1. Recurring and frequent home visits
      2. Regular and consistent phone contact
      3. Referrals to other community resources
      4. Coordination of benefits and care with family, friends, neighbors, service providers, etc.
      5. Establishment care plans for each client to determine client needs and appropriate assistance.
    3. Complete in-depth and ongoing assessment of client's home environment, physical and mental health status, and resources. Identify areas of service or concern to maintain the safety and wellness of each client.
    4. Coordinate care through ongoing communication with a variety of sources, including but not limited to client's families, medical and housing providers and other state and local agencies.
    5. Maintain ongoing client files, documenting all interactions with or on behalf of each client daily in database via case notes and other forms of documentation.
    6. Develop and maintain relationships with community organizations, health care providers, building managers, first responders, etc. for support and referrals.
    7. Research and facilitate placement of new services as determined by clients' needs.
    8. Engage in professional development by attending workshops/seminars, keeping current on community resources and changes to senior services landscape.
    9. Ensure compliance with regulatory agencies and funding sources, including but not limited to responding to case referrals in appropriate time frame hours), consistent contact with clients, maintaining appropriate case documentation, attending meetings, and other activities as needed.
    10. Perform and maintain all activities related to senior services outcome measures, including scales, surveys, and related documentation.
    11. Complete all required statistics and reporting in a timely manner and by required deadlines.
    12. Perform other duties necessary to achieve department goals and needs as assigned by supervisor.

    Job Requirements

    Experience/Education

    Bachelor's degree in Social Work, Human Services, or a related field required, and Master's Degree encouraged. Previous case management experience and at least 2-3 years of experience working with seniors required, 5+ years of experience working with seniors encouraged.

    Qualifications

    Strong interpersonal and communication skills. Must work well individually and as part of a team. Must be able to meet deadlines and have strong time management skills. Ability to maintain client confidentiality at all times. Must be flexible, cooperative, and able to handle stressful situations with competence and compassion. Must be organized, detail oriented, and talented at multi-tasking. Must be computer literate, comfortable with Microsoft Office applications, and have a valid IL driver's license with no violations for the past 3 years. Daily access to a reliable personal vehicle and car insurance required.

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