Case Manager - Chicago, United States - Franciscan Outreach

Description

Position Description
The Case Manager provides case management services, support, and referrals to appropriate services as needed to FO guests.

The Case Manager works respectfully with populations experiencing homelessness and understands how to engage people who have likely experienced trauma and difficult life circumstances.

The Case Manager completes assessments, accesses community resources and support services; must be flexible and have computer skills to navigate general use and learn client database.

Essential Duties & Responsibilities

• Engage Franciscan Outreach guests and meet their needs via outreach, intake, assessment, goal setting, diversion, referral, and followup
• Provide comprehensive case management services to all guests, including:
• Develop, monitor, and complete service plans and goals with guests, motivate and encourage guests to complete service plans and goals
• Mediate issues that arise between guests, families, and third parties; conduct crisis management services
• Provide life skills instruction in formal and informal settings, including, but not limited to financial literacy, general life skill development, wellness education, and other groups and skill development as needed
• Complete referrals for appropriate physical, educational, employment, mental health, and substance abuse issues
• Utilize motivational interviewing and harm reduction strategies to support movement toward housing stability, increased skills and income, improved health, and achievement of personal goals
• Assist in the development of linkage agreements with service providers
• Become trained and proficient in the use of HMIS and Coordinated Entry System databases, and document all client encounters to agency standard
• Develop collaborative relationships with other service providers, interns and staff to coordinate care
• Participate in group and/or individual supervision and staff meetings
• Participate in trainings and staff development opportunities
• Create a positive, welcoming, safe atmosphere for shelter guests, particularly by providing traumainformed services using a harm reduction philosophy
• Various relevant tasks, such as research on community resources and clinical information, attending provider groups, accompanying guests to appointments, and any other related duties as assigned
• 40hour work week
• Other duties as assigned

Skills needed

• Strong interest in and ability to work closely and respectfully with guests who have experienced homelessness and may be dealing with mental health symptoms, substance use disorders, trauma, physical disabilities, and health conditions, etc.
• Ability to demonstrate sensitivity to needs of guests in crisis
• Selfdirected and comfortable working independently, without constant direct supervision, and with a team
• Ability to work from Harm Reduction perspective and provide Trauma-Informed Care
• Experience with using Motivational Interviewing preferred
• Ability to develop and maintain appropriate boundaries, including maintaining confidentiality
• Ability to develop appropriate professional relationships with staff from a wide variety of races, religions, cultures ages, educational backgrounds, sexual orientations and identified genders
• Able to work as a positive supportive team member
• Strong oral and written communication skills
• Able to gather information from a variety of sources
• Ability to consistently maintain required documentation

Qualifications:

• Bachelor's Degree in Social Services or related field preferred
• Experience working with people experiencing homelessness, mental health and substance use disorders preferred

Additional Requirements:

All staff are expected to abide by the policies of Franciscan Outreach including, but not limited to rules governing ethics, confidentiality, dual relationships, honesty, and integrity.

All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach.

Staff must have a commitment to serving the guests of Franciscan Outreach and to contributing to a positive, respectful, and accepting environment.

Franciscan Outreach is an Equal Opportunity Employer
- _____________________

Print Employee Name
- ______________________ ____________

Employee Signature Date


Pay:
From $47,000.00 per year


Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (preferred)

Ability to Relocate:

• Chicago, IL 60612: Relocate before starting work (required)

Work Location:
In person