Jobs
>
Houston

    Client Service Representative I - Houston, United States - Empyrean Benefit Solutions

    Empyrean Benefit Solutions
    Empyrean Benefit Solutions Houston, United States

    3 weeks ago

    Default job background
    Description

    The Client Service Representative I provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations.

    CSR I's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution.

    This requires effective oral communication skills with internal and external customers. CSR I's handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Customer Support:

    • Answer questions and resolve issues based on phone calls, emails, internet inquiries from participants, clients and others while maintaining consistent quality in accordance with the quality score guide
    • Research and respond to enrollment issues
    • Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client
    • Receive, distribute and/or own tasks including resolution and appropriate customer support
    • Effectively document and track contacts with participants, clients, and vendors
    • Ensure all interactions with customers (both internal and external) are professional and courteous.
    • Escalate appropriate referrals, complaints, grievances, and appeals according to client requirements.
    • Educate participants, clients, and others on self-service options
    • Assist in the preparation of daily, weekly or monthly reports
    • Update member data including dependents, change of addresses, etc., ensuring data integrity.
    • Complete tasks, generate letters and file associated paperwork
    • Effectively interact with all team members for the purpose of resolving participants' or clients' needs.
    • Perform other duties as assigned

    Operations:

    • Generate reports and complete projects in conjunction with Team or Client Services.
    • Complete team functions-such as mail, photocopying, etc.
    • Attend Client Culture days as requested
    • Receive and resolve participant questions in coordination with other team members.
    KNOWLEDGE, SKILLS, AND ABILITIES


    • Must be fluent in Spanish
    • Able to comply with Company attendance standards as described in established guidelines.
    • Ability to work any shift between 7:00 am - 7:00 pm, Monday through Friday
    • Ability to work well with others as part of a Team, excellent verbal communication, written skills, and interpersonal skills. Must possess excellent telephone manner, well-modulated voice, and capability to work under stressful situations to ensure excellent customer service
    • Capacity to read and comprehend a variety of documents, follow instructions, learn and understand client-specific rules, and health and welfare federal and state laws and mandates
    • Ability to balance participant, client, and/or vendor demands with the needs of the business and effectively resolve participant, client or vendor issues with an empathetic attitude
    • Ability to adapt to change and have the ability to comprehend and keep abreast of information pertinent to the job such as Knowledge Base updates
    • Ability to demonstrate good listening, written, and verbal communication skills
    • Possess strong problem-solving skills to sufficiently handle and resolve routine participant, client and/or vendor inquiries
    • Must have good organizational skills with a keen eye for accuracy and attention to detail
    • Ability to initiate searches in Knowledge Base and related documents
    • Must demonstrate and maintain an extremely high regard for sensitive information.
    • Ability to learn a variety of software and procedural information as well as the various computer systems supported
    • Ability to operate and is proficient with PC equipment utilizing specified software packages and other programs and functions
    • Must be able to successfully complete initial and ongoing training (classroom, online, and/or on-the-job) and keeps current and proficient on knowledge, information, and equipment that is pertinent to the job
    • Working knowledge of Microsoft Office Suite (Excel, Word, and Outlook) and Internet Explorer
    • Ability to type and/or use a computer keyboard with sufficient speed (minimum of 21 WPM) and accuracy to perform the duties of the job
    #LI-RS1
  • SafetyMed

    Service Representative

    2 weeks ago

    SafetyMed Houston, United States

    **JOB POSTING** · **SERVICE REPRESENTATIVE** · **About Us**: · SafetyMed is one of the premier distributors in Texas of Medical AED defibrillators, First Aid, Fire Extinguishers, and Safety Supplies for more than 20 years. We are a small company with a dedicated and growing workf ...

  • Aflac

    Financial Services Representative

    1 week ago

    Aflac Houston, United States

    Are you interested in working in a high-energy sales environment? We have the best role just for you We are on a hunt to hire a detail-oriented Financial Services Representative to provide a front-line response to inquiries regarding our financial products and services. The Finan ...

  • Ezee Fiber

    Technical Service Representative

    2 weeks ago

    Ezee Fiber Houston, United States

    **Technical Service Representative** · Ezee Fiber is seeking a Tier I **Technical Service Representative (TSR)** to be part of a team of high-energy, customer-oriented professionals. The technical support representative is the first point of contact for customers and others who c ...

  • Ezee Fiber

    Technical Service Representative

    2 weeks ago

    Ezee Fiber Houston, United States

    **Technical Service Representative** · Ezee Fiber is seeking a Tier I **Technical Service Representative (TSR)** to be part of a team of high-energy, customer-oriented professionals. The Technical Support Representative is the first point of contact for customers and others who c ...

  • Cooper Machinery Services

    Field Service Representative

    3 weeks ago

    Cooper Machinery Services Houston, United States

    **Job Title**: Field Service Representative · **FLSA Status**: Non-Exempt · **Department**: Services · Group Regular Full Time · **Location**: HQ Port Northwest · **About Cooper Machinery Services**: · Cooper Machinery Services provides natural gas compression equipment and servi ...

  • TeamOne Logistics

    Customer Service Representative

    2 weeks ago

    TeamOne Logistics Houston, United States

    TeamOne Logistics based in Alpharetta GA, is a nationally recognized third-party logistics partner exclusively focused on asset-based transportation in the Logistics Industry. With over 100 locations across the country and growing, a key component of our success is our people. · ...

  • EcoShield Pest Solutions

    Customer Service Representative

    1 week ago

    EcoShield Pest Solutions Houston, United States

    Overview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering ab ...

  • Interbuild Construction L.P.

    Customer Service Representative

    2 weeks ago

    Interbuild Construction L.P. Houston, United States

    Overview: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is ...

  • Suveto

    Client Services Representative

    2 weeks ago

    Suveto Houston, United States

    Sunset Animal Hospital is looking for an experienced**full-time Client Services Representative t**o join our Team We are proud to serve the Houston, TX area for everything pet-related. · At Sunset Animal Hospital, our our singular goal is to provide compassionate medicine of the ...

  • DXP Enterprises

    Customer Service Representative

    3 weeks ago

    DXP Enterprises Houston, United States

    Responsibilities of the **Customer Service Representative **include, but are not limited to: · - Responding to customer inquiries regarding company products and services · - Processing customer phone orders · - Checking availability of stock and shipping dates · - Quoting prices, ...

  • Solis Mammography/ Washington Radiology

    Patient Service Representative

    2 weeks ago

    Solis Mammography/ Washington Radiology Houston, United States

    **Solis Mammography** is seeking a **Patient Service Representative** responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography to provide outstanding pati ...

  • Ram Products Co

    Field Service Representative

    2 weeks ago

    Ram Products Co Houston, United States

    Enjoy freedom from a desk and serve the Houston metro area in our mobile warehouse, providing quality service to customers. · **What will you love about being a Field Service Representative?** · - Be a part of a quality team · - Develop personal relationships with customers · - S ...

  • Houston Zoo

    Guest Service Representative

    2 weeks ago

    Houston Zoo Houston, United States

    Join an enthusiastic team that provides a fun, unique and inspirational experience fostering appreciation, knowledge, and care for the natural world. The Houston Zoo aspires to be recognized by peers, staff, and general public as a leader among conservation efforts, delivering ex ...

  • Community Choice Financial Family of Brands

    Customer Service Representative

    1 week ago

    Community Choice Financial Family of Brands Houston, United States

    Overview: · **Customer Service Representative (Bilingual)** · As a Customer Service Representative ("CSR"), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor ...

  • Builder's Choice, Inc.

    Customer Service Representative

    2 weeks ago

    Builder's Choice, Inc. Houston, United States

    : · We are a premier building supply company seeking a Customer Service Representative to join our team. Our primary products are cabinets, counter tops and flooring. The Customer Service Rep will perform a variety of tasks in support of operations. · This position is responsible ...

  • Equality Health

    Customer Service Representative

    3 weeks ago

    Equality Health Houston, United States

    Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that im ...

  • Vibration Mountings and Controls Inc

    Customer Service Representative

    2 weeks ago

    Vibration Mountings and Controls Inc Houston, United States

    : · The Customer Service Representative has general customer service responsibilities for VMC customers. · **Essential Job Responsibilities not limited to**: · Customer Service · - Respond to customer requests for information regarding products, pricing and services. · Order Entr ...

  • TriSMART Solar LLC

    Customer Service Representative

    2 weeks ago

    TriSMART Solar LLC Houston, United States

    TriSMART Solar is a full-service provider of affordable solar solutions. We believe that every home and business should have the opportunity to be powered by clean, reliable, and renewable solar power. Our team of experts is dedicated to delivering exceptional service and support ...

  • NewTechWood

    Customer Service Representative

    3 weeks ago

    NewTechWood Houston, United States

    We are looking to hire a dedicated, empathetic and dynamic Customer Service Representative to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. · **Du ...

  • Atlas Credit Co.

    Customer Service Representative

    3 weeks ago

    Atlas Credit Co. Houston, United States

    Company History · Atlas Credit Company is a family owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family driven ...