Customer Service Representative - Houston, United States - Builder's Choice, Inc.
2 weeks ago
Description
:We are a premier building supply company seeking a Customer Service Representative to join our team. Our primary products are cabinets, counter tops and flooring. The Customer Service Rep will perform a variety of tasks in support of operations.
This position is responsible for providing exceptional customer service to our field operations by compiling and maintaining the service and install schedule and resolving issues to internal and external customers by offering solutions, explanations, and options.
- Prepares, updates, and adjusts service and install schedule.
- Provides customers' information about products or service options, enters service tickets, and obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes service cards.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Requirements:
Knowledge, Experience and Skills
- Positive attitude
- Attention to detail
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
- Proactive problem solving
- Time management
- Experience reading blueprints a plus
- Technical capacity
- Ethical conduct
- Bilingual in English and Spanish preferred
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