Technical Service Representative - Houston, United States - Ezee Fiber

Ezee Fiber

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Technical Service Representative

Ezee Fiber is seeking a Tier I
Technical Service Representative (TSR) to be part of a team of high-energy, customer-oriented professionals.

The technical support representative is the first point of contact for customers and others who contact us with service questions.

About Ezee Fiber

Founded in 2021, Ezee Fiber is a rapidly growing Houston-based fiber telecommunications company that provides affordable and reliable multi-gig internet service to residential, business and government customers through its 100 percent fiber-optic network.

Ezee Fiber is built upon a foundation of exceptional customer service, lightning-fast internet speeds, and straightforward, transparent pricing.

The company operates a carrier-grade network throughout Texas, where its customers are supported by local teams that live and work in the communities they serve.

Responsibilities
Must understand telecommunications, infrastructure, and backbone to be able to properly analyze and troubleshoot customer issues. Must be flexible in scheduling to meet company demands, including night shifts and weekends. Focus on delivering exceptional customer service experiences and be able to assist customers with technical questions.

Work well with team associates, including Customer Service Representatives to help trouble shoot and retain any customers that are having trouble with their services.

Must be able to work well with other as this position requires close partnership with our NOC Tier II technical support.

Experience/Qualifications

Proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
Bachelor's degree in a relevant technical field (e.g., Telecommunications, Information Technology) or equivalent experience (preferred)
Excellent communication and interpersonal skills.
Analytical mindset with the ability to leverage data for decisionmaking.
Proficiency in using CRM systems and sales analytics tools.
Ability to adapt to a fast moving and changing environment.
Ability to work independently.
Must enjoy working with the public.
Ability to troubleshoot and identify customers' needs.
Ability to multitask, prioritize and manage time effectively.
Bilingual in Spanish is a plus but not required

Pay & Benefits