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    Application Support Engineer - Tampa, FL, United States - DTCC

    DTCC
    DTCC Tampa, FL, United States

    2 weeks ago

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    Description

    As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

    Retirement benefits
    DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
    The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.

    May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.

    The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

    The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.

    Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
    Support internal finance applications in order to prevent incidents from reoccurring
    Expand knowledge base of operating procedures/runbooks for supported applications
    Collaborate within the team to resolve application alerts and advance as needed
    Gather requested documentation in support of ongoing audits requests
    Complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
    Ensure automation produces expected results within stated thresholds
    Analyze proposed application design and provide feedback on potential gaps to business requirements
    Complete renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
    Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; Bachelor's degree preferred
    Knowledge of Oracle Integration Cloud and Enterprise Resource Planning is a plus
    Experience working in finance, billing, treasury areas
    Knowledge of SQL and PowerBI report tool
    Knowledge of SaaS based applications
    Service now and CA autosys scheduler knowledge
    Oncall support with flexible work arrangement
    The salary range is indicative for roles at the same level within DTCC across all US locations. We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis.

    We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide.

    DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.

    When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.

    IT Architecture and Enterprise Services are responsible for enabling digital transformation of DTCC.

    It does so by serving as the focal point for all technology architectural activities in the organization as well as engineering a portfolio of foundational technology assets to enable our digital transformation.

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