Jobs
>
Tampa

    Customer Support Engineer - Tampa, United States - CyberFOX

    CyberFOX
    CyberFOX Tampa, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Essential Duties and Responsibilities:

    • Provide White glove style service for new onboarding clients to assist them through the process from initial setup, to onboarding clients and be the first point of contact for any issues or questions till the onboarding process has completed its success criteria.
    • Support single application running on Windows and MAC desktop and laptop computers and mobile devices such as iPhones, iPads and Android phones via phone, chat, and email
    • Receiving Escalations and taking ownership of support tickets to resolution.
    • Monitoring and adhering to SLA requirements on support tickets.
    • Escalate issues when necessary, tracking related progress and updating customers.
    • Achieve quarterly performance goals and initiatives.
    • Adhere to HIPAA standards and strict security standards.
    • Analyze ticket trends and recommend process, system, and product improvements.
    • Curate internal and end-user documentation and training material.
    • Manage incidents through online ticketing system.
    • Take ownership of trouble tickets, working and tracking issues to resolution
    • Record detailed information into Service Desk ticketing system
    • Utilize support applications to ensure timely resolution of client issues
    • Other duties as assigned

    Educational/Vocational/Previous Experience Recommendations:

    • College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment.
    • Excellent communication, written and verbal are vital for communication via phone, chat, and email

    Working Conditions:

    • Professional office environment or Home office environment if restrictions prevent open access to an office environment.
  • Sagitec Solutions

    Support Engineer

    2 weeks ago

    Sagitec Solutions Tampa, United States

    Role Overview: · Sagitec is seeking a Support Engineer to monitor multiple cloud infrastructure environments, their availability, and performance for our HealConnect clients. The successful candidate will support our Azure Cloud Environment for and manage the data transferred in ...

  • Mastech Digital

    Technical Support Engineer

    3 weeks ago

    Mastech Digital Tampa, United States

    *Job Title : IT Technical Support Engineer* · The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training. · This position will be responsible to ensure that the Tier 1 vendor is providing time ...

  • Check Point Software Technologies Ltd.

    Advanced Support Engineer

    2 weeks ago

    Check Point Software Technologies Ltd. Tampa, United States Full time

    Why Join Us? · As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting ou ...

  • Sigma Defense

    Senior Tactical Support Engineer

    1 week ago

    Sigma Defense Tampa, United States Full time

    Sigma Defense is seeking a Senior Tactical Support Engineer that will provide system support services in five major areas: Tactical Software Support, Mapping, Imagery and Geospatial Information System Support, Tactical Network Administration Support, Training Support and Enhancem ...

  • Rapid7

    Technical Support Engineer I, InsightVM

    5 days ago

    Rapid7 Tampa, United States

    Technical Support Engineer I - IVM · We are seeking a full time Technical Support Engineer I who will be based out of our Rapid7 office in Tampa, Florida In this role you will be supporting customers by using your networking skills to troubleshoot complex issues via phone, email ...

  • DTCC

    Lead Application Support Engineer

    3 weeks ago

    DTCC Tampa, FL, United States

    Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed ...

  • Palo Alto Networks

    Sr. Technical Support Engineer

    2 weeks ago

    Palo Alto Networks Tampa, United States

    Company Description · Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company bu ...

  • Coretelligent

    Field Support Engineer II

    2 weeks ago

    Coretelligent Tampa, United States

    · **Candidate must be located in or around the Tampa Bay area** · Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We ...

  • LTI - Larsen & Toubro Infotech

    Big Data/ Hadoop L3 Support Engineer

    3 weeks ago

    LTI - Larsen & Toubro Infotech Tampa, United States

    About LTIMindtree · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation part ...

  • LTI - Larsen & Toubro Infotech

    Big Data/ Hadoop L3 Support Engineer

    4 weeks ago

    LTI - Larsen & Toubro Infotech Tampa, United States

    About LTIMindtree · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation part ...

  • Uptime Solutions Ltd

    Support Engineer

    3 weeks ago

    Uptime Solutions Ltd Tampa, United States Full time

    1st Line Support Engineer (FT) - Hybrid after the qualifying period · What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem s ...

  • Sigma Defense

    Mid-Level Tactical Support Engineer

    1 week ago

    Sigma Defense Tampa, United States

    Job Description · Job DescriptionSigma Defense is seeking a Mid-Level Tactical Support Engineer that will provide system support services in five major areas: Tactical Software Support, Mapping, Imagery and Geospatial Information System Support, Tactical Network Administration Su ...

  • Open Systems Technologies

    Production Support Engineer

    2 weeks ago

    Open Systems Technologies Tampa, United States

    Production Support Engineer · Tampa, FL · As a production support engineer, the person will be responsible for providing advanced technical support and troubleshooting for critical production applications. · Skills required: · • 8+ years of experience in production support. · • 8 ...

  • Mastech Digital

    Technical Support Engineer

    3 weeks ago

    Mastech Digital Tampa, United States

    *Job Title : IT Technical Support Engineer* · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" ...

  • Mastech Digital

    Technical Support Engineer

    3 weeks ago

    Mastech Digital Tampa, United States

    *Job Title : IT Technical Support Engineer* · The IT Technical Support Engineer position is one that provides rotational support for our clinics with Hands On technical support and training. · This position will be responsible to ensure that the Tier 1 vendor is providing timel ...

  • Experis

    Production Support Engineer

    2 weeks ago

    Experis Tampa, United States

    A multinational banking client is seeking a dynamic and experienced Production Support Engineer to join our team in Tampa, FL. This is a hybrid position, with the opportunity to work onsite three days per week. This is initially a 6+ month contract position, with a high possibili ...

  • DTCC

    Application Support Engineer

    3 weeks ago

    DTCC Tampa, FL, United States

    As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day. · Retirement benefits · DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote ( ...

  • Axelon

    Production Support Engineer

    2 weeks ago

    Axelon Tampa, United States Contract

    Global Financial Firm located in TAMPA, FL has an immediate contract opportunity for an experienced Production Support Engineer · "This role is currently on a Hybrid Schedule. · You will need to have reliable internet, computer and android or iphone for remote access into the c ...

  • Motion Recruitment

    Production Support Engineer

    4 weeks ago

    Motion Recruitment Tampa, United States CONTRACT

    Grow your career as a Production Support Engineer with an innovative global bank in Tampa, FL. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week. · Join one of the world's most renowned global banks and trusted bra ...

  • Pitisci & Associates

    Apriso Support Engineer

    3 weeks ago

    Pitisci & Associates Tampa, United States

    · APRISO SUPPORT ENGINEER · W2 CONTRACT · US CITIZENS ONLY · Qualifications · Minimum 5 to 7 years of experience in MES projects · Strong experience in DELMIA Apriso MES tool for solution design and development and support · Must have experience on Application support · M ...