Jay Castronova

Highly organized professional with 30 plus years extensive experience in Network Communications Architecture, as Manger, Senior UC Engineer & Cloud Communications that can Supervise, Leadership, Support, Project Management, and Network Engineering experience in converting old technology, designing, and implementing innovative networks that will improve operational efficiency and reduce total costs of ownership. Proven ability to quickly learn new systems, concepts, procedures, and apply knowledge, while analyzing networks and situations along with strong communication skills.

Areas of Expertise ◆UCaaS Design and Development ◆Cloud Hosted Communications ◆VoIP Solutions Deployment & Design ◆Microsoft 365 Admin Center ◆Microsoft TEAMS Calling ◆Microsoft Active Directory ◆Call Center Analyze, Design, Installations, Migrations, Maintenance, Troubleshooting IVR systems & Call Routing. ◆Working with Vendor & Carriers ◆Project Programming & Execution ◆Avaya, Cisco & Wireless ◆AWS Connect & Polly ◆Troubleshoot Technical Issues ◆Performance Analysis ◆Project Managing ◆Decision-Making ◆Strategic Planning ◆Consulting ◆Documentation ◆Test and Evaluate New Products and Applications ◆Design and Conduct Training Courses

Some College @ Five Towns College NY