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    Support Engineer - Tampa, United States - Uptime Solutions Ltd

    Uptime Solutions Ltd
    Uptime Solutions Ltd Tampa, United States

    3 weeks ago

    Default job background
    Full time
    Description
    1st Line Support Engineer (FT) - Hybrid after the qualifying period
    What's this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

    Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress from a 1st line engineer to a 2nd line.

    Benefits Include:
    • 401(k)
    • Dental Insurance
    • Health insurance
    • Paid time off - 20 days AND Florida Federal Holidays
    • Training and professional certifications where needed
    • Hybrid working after the training period

    What will I get up to day to day?You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

    Your everyday focus will include:
    • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
      • Windows 10.
      • Office 365.
      • Microsoft Office.
      • Printers and Scanners.
      • Various customer applications.
      • Basic administration of Windows Server 2008 R2, 2012, 2016, 2019.
      • Network troubleshooting.
    • Using our PSA platform to log and respond to support tickets.
    • Identifying and escalating higher-level issues to a senior engineer.
    • Being a people person, delivering support in a friendly and positive manner.
    • Great communication skills, both verbally and in writing will be expected.

    Stand out from the pack with these things:
    • Passion for technology and self-development.
    • Experience working for a managed service provider.
    • Knowledge of Autotask RMM or PSA.

    Job Type: Full-time.Salary: Negotiable.

    Schedule:
    • 8-hour shift.

    Ability to commute/relocate:
    • Tampa, FL 33609: Reliably commute or planning to relocate before starting work (Required).

    Work Location: One location.
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