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    Advanced Support Engineer - Tampa, United States - Check Point Software Technologies Ltd.

    Check Point Software Technologies Ltd.
    Check Point Software Technologies Ltd. Tampa, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Why Join Us?

    As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

    Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row , ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes' list of World's Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.

    Key Responsibilities

  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in the US and Canada is required as needed.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

    • #LI-SU1

    Qualifications

  • 5-8 years of relevant enterprise level networking and Internet Security technology experience.
  • Experience with Check Point products required.
  • Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
  • Experience configuring and troubleshooting VPN technologies.
  • Strong understanding of the OSI model on Layers 1-4.
  • Experience with traffic analyzing tools like Wireshark.
  • Understanding of how common TCP/UDP connections are established based on their protocol.
  • Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
  • Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
  • Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
  • Must be eligible to work in the US without sponsorship from an employer now or in the future.
  • This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
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