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Customer Support Engineer - Reston, United States - Leidos
Description
Description
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Further, our employees enjoy career enrichment opportunities available through mobility and development, while experiencing rewarding relationships with supportive supervisors and talented colleagues and customers.
We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
If this sounds like the kind of environment where you can thrive, then keep reading.
The Leidos GxNEXT program is part of the National Security Sector. We are looking for a Customer Support Engineer to support our world-wide customers. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Security Clearance Requirement: Active Top Secret clearance is required. To be considered for the position, applicants must meet eligibility requirements for access to classified information/hold the required security clearance.
In this role, you will:
Work Schedule:
The position requires a "Panama Schedule", a rotating schedule of 2 days on/2 days off/3 days on (rotates every two weeks). The work hours are 6 AM to 6 PM ET, and include weekends.
Requirements/Qualifications:
BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
Top Secret security clearance
Experience with the operations of IT help desk (all tiers)
Strong Linux/UNIX command line experience
Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
Ability to quickly learn new software and IT concepts
Strong problem solving and decision making skills
Ability to work autonomously as well as an integral member of a team
Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.
Clearance Requirements
Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
Original Posting Date:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $61, $111,625.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.