-
The Talent Trove Company Dulles, United StatesAre you ready to dive into the forefront of technology and digital forensics? If so, **Ardent Principles** in Dulles, VA is searching for a **full-time Network Engineering and Digital Forensics Support Consultant** to join our talented team. This position does require TS/SCI clea ...
-
Supportability Engineering
2 days ago
Geologics Corporation Manassas, United States**Role: Supportability Engineering Specialist** · **Client: Defense-Aerospace** · **Salary: $50-55/hr W2, non-benefited** · **Length: Long-term** · **Location**:Manassas, VA** · **Must be a United States Citizen to apply.** · **Responsibilities**: · - Develop engineering document ...
-
IT Support Engineer
3 weeks ago
Eclipse Innovations Warrenton, United StatesThe ndF: new German Film Company, based in Unterföhring with branches in Hamburg and Berlin, has been one of the leading providers in the film and television industry for over 75 years and is now one of the largest independent production companies in Germany. With a wide range of ...
-
Engineering Support
3 weeks ago
Spectrum Innovations Arlington, United StatesYou meet the following requirements: · - Technical education with a background in electrical engineering · - Several years of professional experience with production processes in the backend · - Basic knowledge of electronics and electrical circuits · - Basic knowledge of Word an ...
-
Support Engineer
2 weeks ago
ManTech Herndon, United StatesSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their s ...
-
Support Engineer
2 days ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
-
Cloud Support Engineers
3 days ago
Experis Reston, United States Full timeOur federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly. · Job Title: Cloud Engineer · Location: Reston, VA or Redmond, WA · Pay Range: $100k-$110k (10% differentia ...
-
CLOUD SUPPORT ENGINEER
3 weeks ago
NorthHill Technology Reston, United StatesCloud Support Engineer w FSP · Reston, VA · $130 - $140k salary · Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time. Opening is for Days or Swings. Service Desk will operate M-F 8am to 8pm ...
-
Customer Support Engineer
3 weeks ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clien ...
-
Infrastructure Support Engineer
2 weeks ago
Apex Elite Reston, United StatesJob Description · Job DescriptionOur client is looking for experienced Engineers to support their government compliance team based in Reston, Virginia. · As an Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designing, d ...
-
Infrastructure Support Engineer
1 week ago
Apex Elite Reston, United StatesJob Description · Job Description · Our client is looking for experienced Engineers to support their government compliance team based in Reston, Virginia. · As an Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designi ...
-
Customer Support Engineer
2 weeks ago
Insight Global Reston, United StatesAn employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing client server issues, w ...
-
Customer Support Engineer
6 days ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clie ...
-
Technical Support Engineer
1 week ago
ScienceLogic Reston, United StatesJob Title: Technical Support Engineer (multiple positions) · Duties: · Provide technical support to ScienceLogic customers by answering telephone calls, replying to emails, and utilize ticketing system in line with departmental measures, with a focus on high quality, accuracy and ...
-
Customer Support Engineer
3 weeks ago
Leidos Reston, United StatesDescription · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a com ...
-
Signal Support Engineer
3 weeks ago
NSS Reston, United StatesWe have an immediate opening for a Signal Support Engineer in Reston, VA. This role would require you to work on-site 100% of the time. You must possess a minimum of an active TS/SCI security clearance to be considered. · Responsibilities: · Operate/maintain various COTS/GOTS ...
-
Technical Support Engineer
2 weeks ago
Apptium Technologies Reston, United StatesJob Description · Job Description*This is an ON-SITE position at our Reston, VA office* · The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response an ...
-
Technical Support Engineer
3 weeks ago
Synology Reston, United StatesJob Description · Job DescriptionSynology America, a fast growing network storage company has an opening for Tier 1 Technical Support Engineer. · The candidate must meet the following criteria · Have good communication skills for phone communication, email communication, social m ...
-
Linux Support Engineer
3 weeks ago
Atechstar Reston, United States Full time, Part time, contract, trainingKey ResponsibilitiesContribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical) delivering key objectives for the OS Function Technical point of escalation to the OS Support and Engineering teams; resolving cu ...
-
Software Support Engineer
3 weeks ago
Atechstar Reston, United States Full time, Part time, contract, trainingLooking for Software Support Engineer with 1+ year of experience. Skills Required Unix SQL PL/SQL Programming Language - C C++ Java Power builder Oracle SQL/PL-SQL OS Unix/Linux Prior experience of ensemble CSM & Switch Control applications is preferred Ability to investigate tic ...
Sr. Technical Support Engineer - Reston, United States - Palo Alto Networks
Description
Job DescriptionYour Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review.
You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity.
Your quick thinking and support to our clients provide the fast assistance they need to keep their environments secure – which means you'll need to move quickly, and thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your ImpactProvide White Glove Technical Support to top-tier customers
Provide tailored troubleshooting, configuration guidance, and best practices
Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
Conduct multi-vendor troubleshooting on complex customer engagements and build positive customer experience by working closely with Account, Sales, and Marketing teams
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
Be the subject matter expert on core technologies of the Palo Alto Networks product line
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
Travel to customer sites in the event of a critical situation to expedite resolution as required