Jobs
>
Herndon

    Support Engineer - Herndon, United States - ManTech

    ManTech
    ManTech Herndon, United States

    3 weeks ago

    Default job background
    Paid Work
    Description

    Secure our Nation, Ignite your Future

    Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their skills and expertise while creating robust and state-of-the-art solutions.

    ManTech is looking for a driven and customer focused Support Engineer in Herndon , VA. As a Support Engineer on our program, you will be part of an elite team of Software Developers, Data Engineers, and System Engineers who are developing and deploying unprecedented capabilities for the Intelligence Community. If you're interested in directly changing the way new technology is used to protect our country, come join us Our ideal candidate understands the importance of putting the customer first and focuses on the quality of the customer's experience by ensuring their technical queries are resolved in a timely and satisfactory manner. We consider our Support Engineers an essential part of managing the entire Software Development Lifecycle.

    Responsibilities include, but are not limited to:

    • Assist customers (end users) with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
    • Provide customers with software support via written or verbal communications, including chat function, emails, and calls.
    • Help users understand the application workflow and what user roles can perform various functions at various stages.
    • Troubleshoot software issues by asking customers targeted questions, provide customers with step-by-step guidance to resolve their issues and follow up on technical queries to provide prompt feedback and resolutions while also obtaining the details of their query so our developers can adapt and learn from the exchange with the customer.
    • Prioritize customer queries and escalating more complex issues to the appropriate Product Manager to assign Tier 2/Tier 3 support.
    • Document potential bugs and monitoring performance metrics.
    • Relay application functionality feedback from customers to Software Developers and Data Engineers.
    • Compile software instruction manuals and useful software support resources.
    • Participate in the change management process, including reviewing Change Requests and assisting the Software Development Manager, Branch Chief and Program Management in the assessment of security impact, customer experience, level of effort for developers and lead time to deliver any proposed changes.
    • Monitor system recovery processes to ensure security features and functions are properly restored and functioning correctly following an outage.
    • Work with project teams responsible for engineering and packaging releases to integrate within the customer's production software environment.

    ​

    Basic Qualifications:

    • 2+ years of experience providing technology support to customers in a fast-paced setting
    • Experience supporting end users
    • Experience using different database tools to store and retrieve information and documents
    • Active TS/SCI with Polygraph clearance

    Preferred Qualifications:

    • Bachelor's degree in computer science, information technology, or similar technical field of study
    • Experience with JIRA
    • Experience with Confluence
    • Experience in Software Development
    • Experience with security efforts related to modern Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems
    • Experience creating and updating various forms of training materials
    • Experience implementing testing strategies and documenting results

    Clearance Requirement: Active/Current TS/SCI with polygraph

    Physical Requirements:

    • Must be able to remain in a stationary position 50%

    SKN.7.23

    For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

    If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.


  • The Talent Trove Company

    Network Engineering and Digital Forensics Support

    15 hours ago

    The Talent Trove Company Dulles, United States

    Are you ready to dive into the forefront of technology and digital forensics? If so, **Ardent Principles** in Dulles, VA is searching for a **full-time Network Engineering and Digital Forensics Support Consultant** to join our talented team. This position does require TS/SCI clea ...

  • ManTech

    Support Engineer

    1 week ago

    ManTech Herndon, United States

    **Secure our Nation, Ignite your Future** · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow thei ...

  • ManTech

    Support Engineer

    1 day ago

    ManTech Herndon, United States

    Secure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their s ...

  • Eclipse Innovations

    IT Support Engineer

    1 week ago

    Eclipse Innovations Warrenton, United States

    The ndF: new German Film Company, based in Unterföhring with branches in Hamburg and Berlin, has been one of the leading providers in the film and television industry for over 75 years and is now one of the largest independent production companies in Germany. With a wide range of ...

  • Quantum Ventures

    IT Support Engineer

    1 week ago

    Quantum Ventures Garretts Mill, United States

    Overview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to troubleshoot issues and improve our systems, ensuring optimal operation. Your focus will be on ensuring that our IT inf ...

  • Spectrum Innovations

    Engineering Support

    1 week ago

    Spectrum Innovations Arlington, United States

    You meet the following requirements: · - Technical education with a background in electrical engineering · - Several years of professional experience with production processes in the backend · - Basic knowledge of electronics and electrical circuits · - Basic knowledge of Word an ...

  • ManTech

    Software Support Engineer

    4 days ago

    ManTech Herndon, United States Full time

    Secure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...

  • ManTech

    Software Support Engineer

    4 days ago

    ManTech Herndon, United States

    Secure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...

  • Cogent Communications

    Customer Support Engineer

    3 days ago

    Cogent Communications Herndon, United States

    Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Inter ...

  • Nuix

    Desktop Support Engineer

    3 days ago

    Nuix Herndon, United States

    Job Description · Job DescriptionDescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into ...

  • Cogent Communications Group, Inc.

    Customer Support Engineer

    4 days ago

    Cogent Communications Group, Inc. Herndon, United States

    Customer Support Engineer - Herndon, VA · Company: · Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent sp ...

  • Nuix

    Desktop Support Engineer

    7 minutes ago

    Nuix Herndon, United States

    Desktop Support Engineer · Department: Technology · Employment Type: Permanent - Full Time · Location: Herndon (USA) · Reporting To: Tamim Nawabi · Description · Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data i ...

  • NorthHill Technology

    CLOUD SUPPORT ENGINEER

    4 days ago

    NorthHill Technology Reston, United States

    Cloud Support Engineer w FSP · Reston, VA · $130 - $140k salary · Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time. Opening is for Days or Swings. Service Desk will operate M-F 8am to 8pm ...

  • Insight Global

    Customer Support Engineer

    4 days ago

    Insight Global Reston, United States

    An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing client server issues, w ...

  • Leidos

    Customer Support Engineer

    1 week ago

    Leidos Reston, United States

    Description · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a com ...

  • NSS

    Signal Support Engineer

    1 week ago

    NSS Reston, United States

    We have an immediate opening for a Signal Support Engineer in Reston, VA. This role would require you to work on-site 100% of the time. You must possess a minimum of an active TS/SCI security clearance to be considered. · Responsibilities: · Operate/maintain various COTS/GOTS ...

  • Insight Global

    Customer Support Engineer

    1 week ago

    Insight Global Reston, United States

    Job Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clien ...

  • Apex Elite

    Infrastructure Support Engineer

    2 days ago

    Apex Elite Reston, United States

    Job Description · Job DescriptionOur client is looking for experienced Engineers to support their government compliance team based in Reston, Virginia. · As an Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designing, d ...

  • Apptium Technologies

    Technical Support Engineer

    3 days ago

    Apptium Technologies Reston, United States

    Job Description · Job Description*This is an ON-SITE position at our Reston, VA office* · The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response an ...

  • Dexian Signature Federal

    Support Engineer with Security Clearance

    1 week ago

    Dexian Signature Federal Herndon, VA, United States

    Support Engineer Location: Herndon, VA Clearance Required: Active TS/SCI with Polygraph Responsibilities include, but are not limited to: · • Assist customers (end users) with application installations, resolving queries via our desktop support solutions, and escalating serious ...