-
Support Engineer
2 weeks ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
-
Cloud Support Engineers
2 weeks ago
Experis Reston, United States Full timeOur federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly. · Job Title: Cloud Engineer · Location: Reston, VA or Redmond, WA · Pay Range: $100k-$110k (10% differentia ...
-
Cybersecurity Product Support Engineer
4 weeks ago
LMI Herndon, United StatesOverview · LMI is currently seeking a Cybersecurity Product Support Engineer to support our customers in WMA. The ideal candidate will have had roles on several project teams which were focused in the areas listed in the Responsibilities section below. TS/SCI Clearance with polyg ...
-
Technical Support Engineer Installer
2 weeks ago
Amentum Herndon, United States Full timeAmentum/Delta Bridge requires casual CONUS Technical Engineering resources to provide survey, installation, and configuration assistance for a Wireless Intrusion Detection System at a classified customer location in Northern Virginia. Work will be on a casual basis, as the instal ...
-
Cloud Support Engineer II
3 days ago
Dunhill Professional Search & Government Solutions Reston, United StatesServe as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will re ...
-
Cloud Support Engineer II
3 weeks ago
ASM Research Reston, United States Full timeJob Description · Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work ...
-
Infrastructure Support Engineer
3 weeks ago
Apex Elite Reston, United StatesJob Description · Job DescriptionOur client is looking for experienced Engineers to support their government compliance team based in Reston, Virginia. · As an Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designing, d ...
-
Customer Support Engineer
4 days ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clien ...
-
CLOUD SUPPORT ENGINEER
1 day ago
NorthHill Technology Reston, United StatesCloud Support Engineer w FSP · Reston, VA · $130 - $140k salary · Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time. Opening is for Days or Swings. Service Desk will operate M-F 8am to ...
-
VIP IT Support Engineer
4 days ago
Merge IT LLC Reston, United StatesOur enterprise-level client is seeking to add a VIP IT Support Engineer to work onsite in Reston, VA. Please see below for full details: · Job Notes: · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Reston, VA · ...
-
Technical Support Engineer
4 days ago
Synology Reston, United StatesJob Description · Job DescriptionSynology America, a fast growing network storage company has an opening for Tier 1 Technical Support Engineer. · The candidate must meet the following criteria · Have good communication skills for phone communication, email communication, social m ...
-
Technical Support Engineer
11 hours ago
Apptium Technologies Reston, United StatesJob Description · Job Description*This is an ON-SITE position at our Reston, VA office* · The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response an ...
-
VIP IT Support Engineer
22 hours ago
Merge IT LLC Reston, United StatesOur enterprise-level client is seeking to add a VIP IT Support Engineer to work onsite in Reston, VA. Please see below for full details: · Job Notes: · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Reston, V ...
-
Senior Desktop Support Engineer
2 weeks ago
Nuix Herndon, United StatesSenior Desktop Support Engineer · Department: Technology · Employment Type: Permanent - Full Time · Location: Herndon (USA) · Reporting To: Tamim Nawabi · Description · Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any ...
-
Solutions Support Sales Engineer
5 days ago
T-Mobile Herndon, United StatesBe unstoppable with usT-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as ex ...
-
Senior Desktop Support Engineer
1 week ago
Nuix Herndon, United StatesJob Description · Job DescriptionDescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into ...
-
Senior Desktop Support Engineer
1 week ago
Nuix Herndon, United StatesSenior Desktop Support Engineer · Department: · Technology · Employment Type: · Permanent - Full Time · Location: · Herndon (USA) · Reporting To: · Tamim Nawabi · Description · Nuix creates innovative software that empowers organisations to simply and quickly find the t ...
-
AWS SOC Support Engineer, AWS Security
2 weeks ago
Amazon Web Services, Inc. Herndon, United States Full timeThe Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners. · This pos ...
-
Cloud Support Engineer I
3 days ago
ASM Research, An Accenture Federal Services Company Reston, United StatesThe Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the L ...
-
Network Engineer, Foundation and Support
2 weeks ago
META Reston, United StatesThe Edge & Network Services (ENS) team at Meta is seeking passionate individuals to help us tackle the unique challenges and opportunities we face while contributing to our mission of connecting the world. This global team offers a unique career opportunity to work with cutting-e ...
Support Engineer - Herndon, United States - ManTech
Description
Secure our Nation, Ignite your Future
Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is looking for a driven and customer focused Support Engineer in Herndon , VA.
As a Support Engineer on our program, you will be part of an elite team of Software Developers, Data Engineers, and System Engineers who are developing and deploying unprecedented capabilities for the Intelligence Community.
If you're interested in directly changing the way new technology is used to protect our country, come join us Our ideal candidate understands the importance of putting the customer first and focuses on the quality of the customer's experience by ensuring their technical queries are resolved in a timely and satisfactory manner.
We consider our Support Engineers an essential part of managing the entire Software Development Lifecycle.Responsibilities include, but are not li
mited to:
Assist customers (end users) with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
Help users understand the application workflow and what user roles can perform various functions at various stages.
Troubleshoot software issues by asking customers targeted questions, provide customers with step-by-step guidance to resolve their issues and follow up on technical queries to provide prompt feedback and resolutions while also obtaining the details of their query so our developers can adapt and learn from the exchange with the customer.
Prioritize customer queries and escalating more complex issues to the appropriate Product Manager to assign Tier 2/Tier 3 support.Document potential bugs and monitoring performance metrics.
Relay application functionality feedback from customers to Software Developers and Data Engineers.
Compile software instruction manuals and useful software support resources.
Participate in the change management process, including reviewing Change Requests and assisting the Software Development Manager, Branch Chief and Program Management in the assessment of security impact, customer experience, level of effort for developers and lead time to deliver any proposed changes.
Monitor system recovery processes to ensure security features and functions are properly restored and functioning correctly following an outage.Work with project teams responsible for engineering and packaging releases to integrate within the customer's production software environment.
Basic Qualifications:
2+ years of experience providing technology support to customers in a fast-paced setting
Experience supporting end users
Experience using different database tools to store and retrieve information and documents
Active TS/SCI with Polygraph clearance
Preferred Qualifications:
Bachelor's degree in computer science, information technology, or similar technical field of study
Experience with JIRA
Experience with Confluence
Experience in Software Development
Experience with security efforts related to modern Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems
Experience creating and updating various forms of training materials
Experience implementing testing strategies and documenting results
Clearance Requirement:
Active/Current TS/SCI with polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%
SKN.7.23
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.
The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.
ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply.
ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies.
ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability.
#J-18808-Ljbffr