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    Cloud Support Engineer II - San Francisco, United States - Dunhill Professional Search

    Dunhill Professional Search
    Dunhill Professional Search San Francisco, United States

    1 week ago

    Dunhill Professional Search background
    Permanent Technology / Internet
    Description

    Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

    Duties and Responsibilities

    • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
    • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
    • Reviews system logs to identify and mitigate system issues.
    • Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
    • Update knowledge base troubleshooting guides and lessons learned as required.
    • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
    • Document system issues resulting in system outages and coordinate change though change management process.
    • Support collaboration across operations, development teams and external partners.
    • Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.
    • Monitor solution performance according to client specification and SLAs, escalate as needed.
    • Other supporting duties, as directed.
    • Willingness to work overtime and varying hours as required.

    Minimum Qualifications

    • BS in Computer Science or other technical discipline is preferred.
    • 3 years of operations experience providing application infrastructure support; 2 year performing system administrator support

    Clearance Requirement

    • TS/SCI with Full Scope Poly required.

    Other Job Specific Skills

    • Experience with system administration support tools such as Windows/Linux
    • Experience supporting a 24x7 cloud based environment.
    • Strong interpersonal skills
    • Strong oral and written communication skills
    • Experience in supporting Cloud based environment and tools such as Azure/AWS
    • Experience analyzing, troubleshooting, and providing solutions for technical issues.
    • Ability to problem solve and collaborate with team members.
    • Strong organizational and multi-tasking skills
    • Strong in technical communications with both technical and non-technical peers
    • Able to maintain professionalism under pressure.
    • Strong customer focus
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