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Support Engineer
2 weeks ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
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Cloud Support Engineers
2 weeks ago
Experis Reston, United States Full timeOur federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly. · Job Title: Cloud Engineer · Location: Reston, VA or Redmond, WA · Pay Range: $100k-$110k (10% differentia ...
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Product Support Engineer
2 days ago
ML OUTSOURCING SERVICES PRIVATE LIMITED Reston, United StatesTitle: Sr. Software Engineer – Production Support · Duration: 6 Months – Contract to hire · Location: Reston, VA (Remote) · B2B Developer · 8-11 Years' Experience · Experience in Leading B2B development, production support and infrastructure teams. · Experience in Mapping EDI to ...
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VIP IT Support Engineer
4 days ago
Merge IT LLC Reston, United StatesOur enterprise-level client is seeking to add a VIP IT Support Engineer to work onsite in Reston, VA. Please see below for full details: · Job Notes: · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Reston, V ...
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Cloud Support Engineer II
1 week ago
Dunhill Professional Search & Government Solutions Reston, United StatesServe as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will re ...
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Customer Support Engineer
2 days ago
Insight Global Reston, United StatesAn employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing client server issues, w ...
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Customer Support Engineer
1 week ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clien ...
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CLOUD SUPPORT ENGINEER
5 days ago
NorthHill Technology Reston, United StatesCloud Support Engineer w FSP · Reston, VA · $130 - $140k salary · Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time. Opening is for Days or Swings. Service Desk will operate M-F 8am to ...
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Technical Support Engineer
4 days ago
Apptium Technologies Reston, United StatesJob Description · Job Description*This is an ON-SITE position at our Reston, VA office* · The Technical Support Engineer is responsible for delivering quality software support to customers and partners, in accordance with departmental goals and objectives for quality, response an ...
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Technical Support Engineer
1 week ago
Synology Reston, United StatesJob Description · Job DescriptionSynology America, a fast growing network storage company has an opening for Tier 1 Technical Support Engineer. · The candidate must meet the following criteria · Have good communication skills for phone communication, email communication, social m ...
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VIP IT Support Engineer
1 week ago
Merge IT LLC Reston, United StatesOur enterprise-level client is seeking to add a VIP IT Support Engineer to work onsite in Reston, VA. Please see below for full details: · Job Notes: · -6+ month contact / extensions and perm conversion possible with good performance. · -ASAP start date · -Onsite in Reston, VA · ...
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IBM Sterling Production Support Engineer
2 days ago
nTech Workforce Reston, United StatesNO C2C NO C2C No C2C · Title: IBM Sterling Production Support Engineer · Location: Reston, VA 20191 · Duration: 6 Months Contract to Hire · This position is primarily remote. With that said, candidates must reside in Maryland, Washington, DC, Virginia, or West Virginia · Job Des ...
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Sr. Software Engineer – Production Support
2 days ago
ML OUTSOURCING SERVICES PRIVATE LIMITED Reston, United StatesTitle: Sr. Software Engineer – Production Support · Duration: 6 Months – Contract to hire · Location: Reston, VA - Remote · Technical Requirements: · Minimum 5 years of experience with IBM Sterling Gateway. · Proficiency in SFG (File Gateway), ITX mapping, and healthcare claims p ...
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Technical Support Engineer Installer
3 weeks ago
Amentum Herndon, United States Full timeAmentum/Delta Bridge requires casual CONUS Technical Engineering resources to provide survey, installation, and configuration assistance for a Wireless Intrusion Detection System at a classified customer location in Northern Virginia. Work will be on a casual basis, as the instal ...
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Network Engineer, Foundation and Support
3 weeks ago
META Reston, United StatesThe Edge & Network Services (ENS) team at Meta is seeking passionate individuals to help us tackle the unique challenges and opportunities we face while contributing to our mission of connecting the world. This global team offers a unique career opportunity to work with cutting-e ...
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Network Engineer, Operations and Support
1 week ago
Meta Inc Reston, United StatesSummary: · Meta is seeking a forward thinking leader with advanced technical and operational expertise to join the Edge & Network Service (ENS) Operations team. In this role, you will oversee a portfolio of vendors and lead initiatives to improve reliability, efficiency, and ris ...
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Sr. Technical Support Engineer
1 week ago
ScienceLogic Reston, United States*This position can be remote within US* · What were looking for · ScienceLogic is looking for a Sr. Technical Support Engineer (TSE) to provide high quality, enterprise level, technical support on ScienceLogic products for our customers, partners and other ScienceLogic team mem ...
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Sr. Technical Support Engineer, Focused Services
2 weeks ago
Palo Alto Networks Reston, United States Full timeCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a ...
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Solutions Support Sales Engineer
1 week ago
T-Mobile Herndon, United StatesBe unstoppable with usT-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as ex ...
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Solutions Support Sales Engineer
3 days ago
T-Mobile Herndon, United StatesBe unstoppable with us · T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is a ...
Cloud Support Engineer I - Reston, United States - ASM Research, An Accenture Federal Services Company
Description
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:
**Roles and Responsibilities**
+ Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
+ Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
+ Review system logs to identify and mitigate system issues
+ Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
+ Update knowledge base troubleshooting guides and lessons learned as required
+ Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
+ Document system issues resulting in system outages and coordinate change though change management process
+ Support collaboration across operations, development teams and external partners
+ Support tiger team calls to streamline knowledge sharing and timely resolution of system issues
+ Monitor solution performance according to client specification and SLAs, escalate as needed
**Minimum Qualifications**
+ Bachelor of Science in CS, or other technical discipline is preferred.
+ 2 years operations experience providing application infrastructure support
+ 1 year performing system administration support (Windows/Linux)
**Clearance Requirements**
TS Clearance Required
CJIS Investigation
**Preferred Skills**
Experience in supporting Azure/AWS cloud
**Certifications/Licensures**
+ Microsoft Azure Fundamentals preferred
+ CompTIA Security+ preferred
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Interpersonal Skills, problem solving, organizational, and multi-tasking skills