- Provide timely and effective technical support to end-users, responding to and resolving IT incidents and service requests.
- Install, configure, and maintain hardware, software, and peripherals, ensuring compatibility and optimal performance.
- Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners, and other end-user devices.
- Setup and deployment of new desktops, laptops, and software applications for end-users.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Maintain accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system.
- Educate end-users on IT best practices, procedures, and self-help tools to improve their overall computing experience.
- Follow standard operating procedures (SOPs) and adhere to IT policies for incident management and service delivery.
- Keep abreast of the latest hardware, software, and security updates to ensure a secure and up-to-date computing environment.
- Participate in IT projects related to desktop infrastructure upgrades, migrations, and rollouts.
- Proactively identify opportunities for process improvements and contribute to enhancing the overall efficiency of the desktop support function.
- Tertiary qualification in Computer Science or related field, or relevant experience.
- 2-4 + years experience in similar role
- Ability to work onsite 4 days in our Herndon, VA office
- Ability to travel as needed to other US offices: Pittsburgh, PA and/or Conshohocken, PA.
- Strong technical proficiency in diagnosing and resolving hardware and software issues for Windows and Mac platforms.
- Knowledge of desktop operating systems (e.g., Windows 10, macOS) and common productivity applications (e.g., Microsoft 365, Adobe).
- Familiarity with desktop management tools, remote support, and IT service management.
- Excellent problem-solving and analytical skills, with a detail-oriented approach to issue resolution.
- Strong communication and customer service skills to interact effectively with end-users at all levels of the organization.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Ability to travel inter-country and globally if required
- TAKEOWNERSHIP_AND FOLLOW UP
- RESILIENT_WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW
- UNAFRAID_TO DO THE RIGHT THING, QUICKLY
- TEAM NUIX_FIRST AND FOREMOST
- HERO OUR CUSTOMERS_AND INNOVATE FOR THEM
-
The Talent Trove Company Dulles, United StatesAre you ready to dive into the forefront of technology and digital forensics? If so, **Ardent Principles** in Dulles, VA is searching for a **full-time Network Engineering and Digital Forensics Support Consultant** to join our talented team. This position does require TS/SCI clea ...
-
Support Engineer
4 weeks ago
ManTech Herndon, United States**Secure our Nation, Ignite your Future** · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow thei ...
-
Support Engineer
2 weeks ago
ManTech Herndon, United StatesSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their s ...
-
Support Engineer
13 hours ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
-
IT Support Engineer
3 weeks ago
Quantum Ventures Garretts Mill, United StatesOverview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to troubleshoot issues and improve our systems, ensuring optimal operation. Your focus will be on ensuring that our IT inf ...
-
Supportability Engineering
55 minutes ago
Geologics Corporation Manassas, United States**Role: Supportability Engineering Specialist** · **Client: Defense-Aerospace** · **Salary: $50-55/hr W2, non-benefited** · **Length: Long-term** · **Location**:Manassas, VA** · **Must be a United States Citizen to apply.** · **Responsibilities**: · - Develop engineering document ...
-
IT Support Engineer
3 weeks ago
Eclipse Innovations Warrenton, United StatesThe ndF: new German Film Company, based in Unterföhring with branches in Hamburg and Berlin, has been one of the leading providers in the film and television industry for over 75 years and is now one of the largest independent production companies in Germany. With a wide range of ...
-
Engineering Support
3 weeks ago
Spectrum Innovations Arlington, United StatesYou meet the following requirements: · - Technical education with a background in electrical engineering · - Several years of professional experience with production processes in the backend · - Basic knowledge of electronics and electrical circuits · - Basic knowledge of Word an ...
-
Software Support Engineer
2 weeks ago
ManTech Herndon, United States Full timeSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
-
Software Support Engineer
2 weeks ago
ManTech Herndon, United StatesSecure our Nation, Ignite your Future · Are you passionate about the security of our nation? Join ManTech and help protect our national security while working on innovative projects that offer opportunities for advancement. We encourage our team members to share and grow their sk ...
-
Customer Support Engineer
2 weeks ago
Cogent Communications Herndon, United StatesCogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Inter ...
-
Desktop Support Engineer
1 week ago
Nuix Herndon, United StatesJob Description · Job DescriptionDescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into ...
-
Customer Support Engineer
2 weeks ago
Cogent Communications Group, Inc. Herndon, United StatesCustomer Support Engineer - Herndon, VA · Company: · Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent sp ...
-
Desktop Support Engineer
1 week ago
Nuix Herndon, United StatesJob Description · Job DescriptionDescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into ...
-
Desktop Support Engineer
1 week ago
Nuix Herndon, United StatesJob Description · Job DescriptionDescriptionNuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into ...
-
Cloud Support Engineers
19 hours ago
Experis Reston, United States Full timeOur federal client is seeking a Cloud Engineer to join their team. This role is FTE and will be an overnight shift. It also requires an active TS/SCI with full-scope poly. · Job Title: Cloud Engineer · Location: Reston, VA or Redmond, WA · Pay Range: $100k-$110k (10% differentia ...
-
Customer Support Engineer
3 weeks ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clien ...
-
Customer Support Engineer
3 days ago
Insight Global Reston, United StatesJob Description · An employer is looking for a qualified Customer Support Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Customer Support Engineer will be diagnosing clie ...
-
Signal Support Engineer
3 weeks ago
NSS Reston, United StatesWe have an immediate opening for a Signal Support Engineer in Reston, VA. This role would require you to work on-site 100% of the time. You must possess a minimum of an active TS/SCI security clearance to be considered. · Responsibilities: · Operate/maintain various COTS/GOTS ...
-
CLOUD SUPPORT ENGINEER
2 weeks ago
NorthHill Technology Reston, United StatesCloud Support Engineer w FSP · Reston, VA · $130 - $140k salary · Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time. Opening is for Days or Swings. Service Desk will operate M-F 8am to 8pm ...
Desktop Support Engineer - Herndon, United States - Nuix
Description
Desktop Support EngineerDepartment: Technology
Employment Type: Permanent - Full Time
Location: Herndon (USA)
Reporting To: Tamim Nawabi
Description
Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
We collaborate to provide innovative solutions for more than 2,000 customers in over 75 countries. Our customers include many of the world's top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors. We offer a truly unique place to work, with passionate people who believe in our vision and mission, and exciting opportunities for those who seek them. Are you ready to be part of a global team that is changing how eDiscovery, information governance, forensic and electronic investigations are being conducted around the world?
What you will be doing:
The Desktop Support Engineer is responsible for providing technical assistance and support to end-users for desktops, laptops, peripherals, and software applications. The role involves diagnosing, resolving, and documenting IT incidents, as well as assisting with the setup, configuration, and maintenance of computer systems. The Desktop Support Engineer reports to the IT Support Manager and plays a crucial role in ensuring the smooth operation of end-user computing environments.
This position will be based in our Herndon, VA office. The candidate is required to attend the office a minimum of 4 days per week, but may voluntarily elect to work either remotely or from the Herndon office for the remaining 1 days of the week.
Key Responsibilities
As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix Vision
Finding Truth in a Digital World.
Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values
**Nuix is an Equal Opportunity Employer**