Support Engineer for technical customer and partner support - Leesburg, United States - Eclipse Enterprises

Eclipse Enterprises
Eclipse Enterprises
Verified Company
Leesburg, United States

1 week ago

Dexter Hayes

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Dexter Hayes

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Description

What to expect?

  • As a technical customer and partner support, you will provide assistance with questions about our company's standard software products (including our internal portfolio, SmartWe)
  • You will support our customers and partners in solving their technical challenges
  • You will conduct root cause analyses and develop initial solutions
  • You will create FAQ posts, guides, and maintain the knowledge database

What should you bring?

  • You have completed a degree or training in the IT field
  • You have a strong customer orientation that is reflected in your thinking and actions
  • You can explain and present complex issues in a simple manner
  • You have excellent German language skills and a good sense for expressing yourself verbally and in writing
  • You have good English language skills

What do we offer?

  • Best Place to Grow
  • Potential development
  • Flexible working models
  • Fitness & JobRad
  • Culinarium
  • Events & networking

Does our job offer as a Support Engineer for Partner Support - Customer Service / Software (m/f/d) sound promising?

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