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    Cloud Support Engineer I - Reston, United States - ASM Research

    ASM Research
    ASM Research Reston, United States

    1 week ago

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    Description
    Job Description

    The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

    Roles and Responsibilities
    • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
    • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
    • Review system logs to identify and mitigate system issues
    • Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
    • Update knowledge base troubleshooting guides and lessons learned as required
    • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
    • Document system issues resulting in system outages and coordinate change though change management process
    • Support collaboration across operations, development teams and external partners
    • Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues
    • Monitor solution performance according to client specification and SLAs, escalate as needed
    Minimum Qualifications
    • Bachelor of Science in CS, or other technical discipline is preferred.
    • 2 years operations experience providing application infrastructure support
    • 1 year performing system administration support (Windows/Linux)
    Clearance Requirements

    TS Clearance Required

    CJIS Investigation

    Preferred Skills

    Experience in supporting Azure/AWS cloud

    Certifications/Licensures
    • Microsoft Azure Fundamentals preferred
    • CompTIA Security+ preferred
    Other Job Specific Skills
    • Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams
    • Applies standard methodology, techniques, procedures and criteria.
    • Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
    • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
    • Interpersonal Skills, problem solving, organizational, and multi-tasking skills
    Disclaimers

    EEO Requirements

    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

    Physical Requirements

    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

    Disclaimer

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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