Key ResponsibilitiesContribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical) delivering key objectives for the OS Function Technical point of escalation to the OS Support and Engineering teams; resolving customer issues working in collaboration with partners across the business as required Lead tasks relating to system architecture enhancements problem management process improvement reporting and customer infrastructure Assists in the development of technical training for all Rackers supporting Rackspace Supported OS Products Mentor and assist Rackers across the organization Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business Collaborate with Account Managers and Business Development Consultants to build strong customer relationships can show understanding of the link between customer environment and their business demands Collaborate and share knowledge with other Engineers on the support floor Resolve the most complex tasks and implementations not only on resolving but ensuring collectively the functional group can learn and iterate on the tasks Ensure adherence to customer & SLA commitments for
