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    Provider Relationship Account Manager - Houston, United States - Elevance Health

    Elevance Health
    Elevance Health Houston, United States

    2 weeks ago

    Default job background
    Description

    Location: This is a hybrid role requiring working in the office 1 day per week. Candidates must reside within 50 miles or an hour commute to either our Grand Prairie, TX office or our Houston, TX office.
    Also considering candidates who reside in the Corpus Christi/East Texas locations.
    The
    Provider Relationship Account Manager is responsible for providing quality, accessible and comprehensive service to the company's provider community.

    • Develops and maintains positive provider relationships with the provider community by regular on-site and/or virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues.
    • Serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention; researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners.
    • Collaborates within a cohort of internal matrix partners to triage issues and submit work requests.
    • Generally, is assigned to a portfolio of providers within a defined cohort.
    • Coordinates Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes.
    • May assist Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues. Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.
    • Conducts proactive outreach to support the understanding of managed care policies and procedures, as well as on a variety of initiatives and programs.
    • Participates in external Provider Townhalls/Seminars and attends State Association conferences (e

    g:
    MGMA, AFP, AAP, HFMA). Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.

    • Research issues that may impact future provider contract negotiations or jeopardize network retention.

    Minimum Requirements:

    • Requires a bachelor's degree; minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.

    Preferred Skills:

    • Commercial and Affordable Care Act (ACA) experience preferred.
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