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Washington, D.C.

    Document Operations Team Lead - Washington, United States - NES Associates

    NES Associates
    NES Associates Washington, United States

    2 weeks ago

    Default job background
    Description

    Type of Requisition:
    Regular


    Clearance Level Must Currently Possess:
    None

    Clearance Level Must Be Able to Obtain:
    None


    Suitability:

    Public Trust/Other Required:

    Job Family:
    Scientific Review


    Job Qualifications:

    Skills:
    Data Entry, Document Management, People Management, Process Improvements, Quality Control (QC)


    Certifications:

    Experience:
    10 + years of related experience


    US Citizenship Required:
    Yes


    Job Description:
    Job Description

    We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem.

    GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted.

    At GDIT, people are our differentiator.

    As a Document Operations Team Lead you will assist various teams supporting the Federal Government in the processing of documents while maintaining a high degree of quality and integrity of information bring stored, sent, and received.

    As a team leader in a high performing organization, you will assist in guiding and overseeing a dynamic group. Your unwavering commitment to operational excellence will drive our team toward success.

    Below are the key responsibilities of the role:

    • Monitor and assign work in various applications such as FOLA, DE, Service Now and E-mail.
    • Create, present, and maintain reports in Microsoft Excel, Word, PowerPoint and PowerBI
    • Attend and participate in meetings for document operations and provide updates to action items and issues
    • Facilitate meetings and create agendas for team meetings and team building exercises
    • Collaborate with manager and team members during problem solving to assist in development of corrective actions to meet performance goals
    • Act as a point of escalation for team members, address challenges and assist in removing barriers to ensure smooth execution of document processing
    • Training: Develop training plans, coordinate trainings, conduct training, and create training material as needed in Microsoft Word, PowerPoint and Excel.
    • Create, maintain, and revise documentation using Microsoft Word and PowerPoint such as standard operating procedures, knowledge articles, best practices and others as needed.
    • Provide technical expertise and guidance processing electronic and hard copy documents
    • Conduct and facilitate troubleshooting of applications such as FOLA, Data Entry, eLibrary, Service Now and Microsoft applications.
    • Conduct and facilitate research for customer corrections to conduct root cause analysis
    • Assist in processing of electronic and hardcopy documents as needed
    • Perform document indexing and data entry as needed
    • Track and complete actions items derived from meetings and working sessions for continuous improvement and corrective action.
    • Assist with special projects by performing research, facilitating discussions, providing subject matter expertise, tracking, performing analysis of information and other administrative duties required for planning, implementation, and execution of projects.
    • Complete administrative tasks such as training, timesheets and other as required
    • Assist in supervision of hourly execution of document processing by providing real time feedback to team members, facilitating problem solving, collaborating and escalating issues to upper management as needed
    Qualifications


    • Strong listening and communication skills (Verbal and written)
    • Strong attention to detail
    • 10 years of relevant experience
    • Bachelors Degree
    • High emotional intelligence and awareness when dealing with conflict, team issues, upset customers and receiving and providing constructive feedback
    • Strong analytical skills in various methods of information, such as e-mail, electronic documents, and performance data
    • Strong problem solving and troubleshooting skills with people, business processes and barriers that impede execution of daily operations
    • Sound task management skills including the ability to prioritize and maintain status updates of numerous concurrent activities in various applications such as Microsoft Outlook, Excel, To Do and Planner.
    • Proficient in Microsoft Word and PowerPoint.
    • Excellent ability to prioritize and adaptability as priorities shift
    • Ability to motivate team members in a fully remote environment to meet goals
    • Strong organizational and time-management skills in a fully remote environment
    • Demonstrated experience:
    • Leading and motivating a team of 10 or more remote employees
    • Adapting to and implementing change in a fully remove environment
    • Managing personal and project tasks for team members using applications such as Microsoft Excel, Lists, To Do and Planner
    • Communicating and collaborating in a fully remote environment using Microsoft Teams
    • Demonstrated experience managing high volume e-mail using various tools within Microsoft Outlook
    • Reporting issues and barriers to upper management regarding employees and execution of work
    • Creating documentation, standard operating procedures, best practices and knowledge articles for business processes using Microsoft Word, PowerPoint and Excel
    • Data entry in various applications such as Microsoft Excel, Word, PowerPoint and business owned applications such as Data Entry, FOLA and Service Now
    • Quality control/assurance in electronic and hard copy documents
    • Facilitating meetings and presenting information regarding daily operations, root cause analysis and research
    • Training, mentoring, and coaching staff in a fully remote environment
    • De-escalating conflict / managing conflict resolution between team members and customers in a fully remote environment

    Scheduled Weekly Hours:
    40


    Travel Required:
    Less than 10%


    Telecommuting Options:
    Hybrid


    Work Location:
    USA DC Washington


    Additional Work Locations:
    We are GDIT.

    A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

    government, defense and intelligence community.

    Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

    We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

    Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.


    We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

    We create opportunities for our people to lead and learn simultaneously.

    From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

    GDIT is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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