Mobile Device Support Team Lead - Washington, United States - General Dynamics Information Technology

General Dynamics Information Technology

Verified Company

Washington, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:

Job Family:
Help Desk

Job Qualifications:

Skills:
Apple iOS, Help Desk Operations, Mobile Applications, Mobile Telephones, People Management

Certifications:

Experience:

6 + years of related experience

US Citizenship Required:
Yes

Job Description:

The world of investing is fascinating yet complex. While hundreds of first time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.
Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?
To qualify, you must meet these basic qualifications:

Must have a minimum of 6 years of experience in providing IT Support with experience in a leadership role managing teams and technologies that span across all enduser hardware and software.
Must have experience with the following technologies: M365, Intune, Apple Business Management, AirWatch
Must be able to work in a highvolume workspace
ServiceNow knowledge
Strong ability to create reporting tables
Experience with Mobile Defender and PRISMA Global Protect preferred
POA&M and FOIA skillset/abilities preferred
Duties:
Responsible for managing the IT support team consisting of mobile device development and support members
Leads daily operations and support function of the IT Support team, assigning daily tasks.
Serves as the single POC for issues involving IT support, such as SLA achievement, workflows, crisis management, prioritization of work, staff assignments and coaching and project support.
Responsible for the inventory control within the Support Team's areas.
Oversees multiple teams and roles that are within IT support.
Foster a collaborative and inclusive team environment.
Conduct regular oneonone meetings and performance reviews.

Ensure the implementation of best practices and maintain code quality. Collaborate with the web and backend teams to ensure seamless integration. Coordinate with project managers and stakeholders to define project requirements and timelines. Monitor project progress, identify potential risks, and ensure timely delivery. Conduct regular code reviews and provide constructive feedback. Continuous Learning & Innovation:

Stay updated with the latest trends and technologies in mobile development.

Encourage and facilitate continuous learning within the team. Drive innovation by exploring and implementing new tools and technologies

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA DC Washington

Additional Work Locations:

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.