Document Operations Team Lead - Washington, United States - General Dynamics Information Technology

General Dynamics Information Technology
General Dynamics Information Technology
Verified Company
Washington, United States

6 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Type of Requisition:
Regular


Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None


Suitability:

Public Trust/Other Required:

Job Family:
Program Management


Job Qualifications:

Skills:
Communication, Database Entry, People Management, Strategic Planning


Certifications:

Experience:

10 + years of related experience


US Citizenship Required:
Yes


Job Description:


  • Job Description
  • We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem.
  • GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted.
  • At GDIT, people are our differentiator. As a Document Operations Team Lead you will assist various teams supporting the Federal Government in the processing of documents while maintaining a high degree of quality and integrity of information bring stored, sent, and received. As a team leader in a high performing organization, you will assist in guiding and overseeing a dynamic group. Your unwavering commitment to operational excellence will drive our team toward success.

Below are the key responsibilities of the role:

  • Create, present, and maintain reports in Microsoft Excel, Word, PowerPoint and PowerBI
  • Attend and participate in meetings for document operations and provide updates to action items and issues
  • Facilitate meetings and create agendas for team meetings and team building exercises
  • Collaborate with manager and team members during problem solving to assist in development of corrective actions to meet performance goals
  • Act as a point of escalation for team members, address challenges and assist in removing barriers to ensure smooth execution of document processing
  • Training: Develop training plans, coordinate trainings, conduct training, and create training material as needed in Microsoft Word, PowerPoint and Excel.
  • Create, maintain, and revise documentation using Microsoft Word and PowerPoint such as standard operating procedures, knowledge articles, best practices and others as needed.
  • Provide technical expertise and guidance processing electronic and hard copy documents
  • Conduct and facilitate research for customer corrections to conduct root cause analysis
  • Assist in processing of electronic and hardcopy documents as needed
  • Perform document indexing and data entry as needed
  • Track and complete actions items derived from meetings and working sessions for continuous improvement and corrective action.
  • Complete administrative tasks such as training, timesheets and other as required
  • Assist in supervision of hourly execution of document processing by providing real time feedback to team members, facilitating problem solving, collaborating and escalating issues to upper management as needed


  • Qualifications

  • Strong listening and communication skills (Verbal and written)
  • Strong attention to detail
  • 10 years of relevant experience
  • Bachelors Degree
  • High emotional intelligence and awareness when dealing with conflict, team issues, upset customers and receiving and providing constructive feedback
  • Strong problem solving and troubleshooting skills with people, business processes and barriers that impede execution of daily operations
  • Proficient in Microsoft Word and PowerPoint.
  • Excellent ability to prioritize and adaptability as priorities shift
  • Ability to motivate team members in a fully remote environment to meet goals
  • Strong organizational and timemanagement skills in a fully remote environment
  • Demonstrated experience:
  • Leading and motivating a team of 10 or more remote employees
  • Adapting to and implementing change in a fully remove environment
  • Communicating and collaborating in a fully remote environment using Microsoft Teams
  • Reporting issues and barriers to upper management regarding employees and execution of work
  • Creating documentation, standard operating procedures, best practices and knowledge articles for business processes using Microsoft Word, PowerPoint and Excel
  • Quality control/assurance in electronic and hard copy documents
  • Facilitating meetings and presenting information regarding daily operations, root cause analysis and research
  • Training, mentoring, and coaching staff in a fully remote environment
  • Deescalating conflict / managing conflict resolution between team members and customers in a fully remote environment

Scheduled Weekly Hours:
40


Travel Required:
Less than 10%


Telecommuting Options:
Hybrid


Work Location:
USA DC Washington


Additional Work Locations:


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transfor
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