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    Director of Operations - Orlando, United States - Puff 'n Stuff Catering

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    Description


    The primary responsibility of the Director of Operations is to provide effective leadership of the Event Operations Departments including service and warehouse.

    This person will provide direction and guidance to departmental leaders and serve as a resource for the continued growth of the Puff n Stuff business and brand.


    Primary Job Functions:
    Ensure that the business is operated to the highest standards in line with the mission statement and values
    Responsible for the day-to-day operation of the service and warehouse teams while working with other department leaders
    Ensuring that all departments operate within agreed budgets and achieve agreed targets
    Implement systems for reviewing all operating costs to ensure that they are consistently in line with focused revenue in conjunction with the Financial Controller
    Address service issues and develop standards in line with customer needs and brand values
    Adding consistent value to operating activities of the organization, including Inventory control methods, performance matrix development and coaching, interdepartmental communications, and support
    Ensure each department operates in compliance with all legal requirements
    Ensure HR procedures are followed in each department
    Ensure that all agreed control procedures are followed through in each department
    Conduct employee performance reviews for all direct reports on a annual basis
    Align goals with business/brand objectives and values
    Comply with statutory and legal requirements for Health and Safety, Fire, Licensing and Food Handling and ensure that yourself and all members of the team are aware of and working in accordance with these requirements
    Hands-on management
    Ability to manage scheduling utilizing Nowsta to meet business needs and budgets
    Work with sales department to update Special Event Orders as needed to reflect adjustments to events
    Confer with kitchen, sales, warehouse, and service departments in the pre-planning meetings to review event requirements
    Keep abreast of the large event schedule
    Booking, selecting, and costing menu items, contracts, temporary labor, and equipment
    Recruit for various positions needed
    Periodic support at off-premise events
    Maintain positive relationships with all clients and employees
    Ensure timely response to all inquiries and/or service needs
    Create and maintain process for action and communication of initiatives
    Complete focus on customer service and satisfaction, maintaining a positive and energetic attitude while juggling the requests of high profile and demanding clientele
    Must effectively plan and communicate to all departments both the expressed and implied needs of the customer for seamless execution of events
    Strive to make constant improvements in the event operation in presentation and cost
    Other duties as assigned

    Required Qualifications:

    3 years in leadership and 5 years of experience in the hospitality industry preferred
    Strong leadership and motivational skills
    Ideally would have in-depth knowledge of how catering events, buffet service, high-end cocktail, plated table service operate
    Experience managing, preparing, and administering financial reports and budgets
    Degree in Hospitality or Culinary is Preferred
    Ability to supervise and design food presentation, service, logistics, and sanitation methodologies
    Ability to Multi-task and anticipate at a high level to bridge and evolve the entire operation
    Flexibility in schedule which will include evenings and weekends
    Serv Safe Certified preferred
    Must have a valid clean driving license

    Compensation Is Based On Experience

    Puff 'n Stuff Catering is an Equal Opportunity Employer
    #J-18808-Ljbffr


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