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    Guest Service Specialist - New York, United States - Destination Pet, LLC

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    Description
    Guest Service Specialist - Veterinary Care
    Description

    CompleteCare Veterinary Center is a top of the line veterinary hospital looking for new people to join our Pack We are in need of a Customer Service professional who enjoys working with animals and has a background in client services.

    This position will be assisting multiple doggie daycare centers, and attending to phone calls and client needs.

    • Answer incoming phone calls for multiple locations
    • Booking appointments and reservations
    • Updating daily excel chat call tracker
    • Handling all NEW CLIENT phone calls
    • Lead Reports for all locations (incoming requests from booking systems, GINGR, ALLYDVM, CORNERSTONE, VET PORT etc.)
    • Yelp, GMB Form Submissions
    • Answering Chat emails for all locations
    • Tours of the facilities
    • Any and all new client questions
    • Upselling services for all other locations through lead report and through chat inquiries and calls
    • Any additional front desk needs
    • Staying up to date on promotions at all locations and ensuring all clients are aware of those promotions when booking
    • Staying up to date on any and all changes of services, prices, policies and procedures for each location
    • Attending any and all conference calls
    • 1-3 years of relevant experience
    • Experience working in the veterinary field is a big plus.
    • Experience handling animals
    • Friendly and helpful to clients, on phone and in person.
    • A great attitude.
    • MUST ENJOY PETS AND THEIR PEOPLE
    • Reliability & Teamwork Attention to detail

    Job:
    Full Time; M-Fri 9-5


    Pay:
    $17.50 hourly

    #J-18808-Ljbffr


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