Patient Relations Specialist; Patient Service - New York, United States - Mount Sinai

Mount Sinai

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description

The Patient Representative Coordinator is responsible for the work of Patient Representatives, students and volunteers, and assists in programmatic activities and budgeting.

This individual responds to referrals from patients, families and caregivers and to crisis situations.

Responsibilities

Coordinates work of Patient Representatives, students and volunteers in the department.
Assists in the development of budgets.
Participates in special studies or projects related to improving patient satisfaction.
Receives and responds to referrals from patient/families, professional and administrative staff and the community. Responds to crisis situations and anger and anxiety of patient/families and staff, requiring high level of interpersonal and communication skills.
Is involved in problems of consent procedures, helping patients to understand risks and benefits and assuring that they are given the opportunity and time necessary to discuss and consider procedures and alternatives.
Assists in cases where patient is threatening to leave the hospital against medical advice.
Responds to patients problems, concerns and unmet needs to promote patient satisfaction with services. Investigates complaints through interviews with hospital personnel and review of patient documentation including patient charts. Explains resolution of problems or concerns to patient/families and to appropriate hospital personnel.
Participates in developing and presenting orientation and inservice educational programs to various hospital departments, medical students and volunteers in relation to the Patient's Bill of Rights. Maintains an awareness of patient/family perception of care, and helps to facilitate improvement of staff attitude.
Interviews patients and families in cases of hospital inability. Makes recommendations to Risk Management.
Documents problems identified, services provided and action taken according to established hospital procedure.
Other related duties as assigned.

Qualifications

Bachelors degree preferred, or combination of related healthcare experience and education
3+ (higher preferred) years of related interpersonal experience, preferably in healthcare

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements.

The salary range for this role is $58, $81,675.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need.

The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 25- Patient Service Center - MSH, Mount Sinai Hospital

Employer Description

Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care.

When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together.

We invite you to participate actively as a part of the Mount Sinai Health System team by:

Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing sidebyside in support of colleagues who experience discrimination.
Inspiring and fostering an environment of antiracist behaviors among and between departments and coworkers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.

We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients.

We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:
The Mount Sinai Health System is an equal opportunity employer.

We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.

Our goal is for Mount Sinai to become an anti-