Jobs
>
Dallas

    Bilingual Customer Support Specialist - Dallas, United States - PDI Technologies

    PDI Technologies
    PDI Technologies Dallas, United States

    3 weeks ago

    Default job background
    Description

    Job Description Job Description Location:
    US Remote, Dallas, TX preferred

    Employee Level:
    Individual Contributor

    Career Level:
    Entry to Mid-Level

    What You Need:1-2 years of experience in a helpdesk/call center environmentHigh school diploma/GEDHighest sense of integrity and discretionAbility to remain professional and courteous with customers at all timesExcellent written and verbal communication skillsAbility to build relationships and strong alliances across the organizationWillingness to learn every day, do it fast and use knowledge appropriatelyAbility to work independently and in a team environmentIndividual should be technically literate and possess analytical thinking skillsThe employee must have the ability to work various shifts should the business need ariseProficiency with MS Office and good typing skillsSolid organization and work prioritization skillsExperience working with Salesforce is a plusSchedule will vary based on client needs.

    Must be fully bilingual (English/Spanish)

    About the Job:
    The Customer Support Specialist will be primarily responsible for providing support to our members.

    The mission for Customer Support Specialist is to help to members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency.

    The person in this role will be utilizing their deep knowledge of our clients payment and loyalty programs and collaborating with many teams internally.

    The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.


    What Youll Do:


    Monitor email queue and handle member inquiries and questionsMaintain a high level of professionalism with members and work to establish a positive rapport with every personFollow up to member inquiries by taking specific action in a timely mannerImpact the companys bottom line by problem solving and turning frustrated customers into long term membersWork on special short-term projects to offer customized support for new programsWork with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policiesWork with confidential customer information and demonstrate highest levels of integrityThrive as a team player in a fast-paced, high-energy, change-oriented environmentTrack and report to the management on systemic issues and provide insight on trendsParticipate in additional training courses when neededOther duties as assignedWhy PDI Technologies?PDI Technologies, Inc.

    resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem.

    By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.


    We offer:


    Comprehensive benefits package including health, dental, and vision coverage effective immediatelyFully flexible remote work environmentMatching Group Retirement Savings PlanPTO effective immediatelyQuarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.

    Strong culture that values authenticity, trust, curiosity, and diversity of thoughtOur Commitment to Diversity, Inclusion & BelongingAt PDI Technologies, diversity is embraced.

    We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer.

    We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

    Powered by JazzHRSnROHmJlCt#J-18808-Ljbffr
  • URS Medical

    Supporting Documentation Specialist

    4 days ago

    URS Medical Dallas, United States

    URS Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to **_taking care of the child_**. As a leader in home health care, we help kids achieve their best lives at home an ...

  • Highline Warren

    IT Support Specialist

    2 weeks ago

    Highline Warren Dallas, United States

    IT SUPPORT SPECIALIST (Onsite) · SUMMARY · The IT Support Specialist is accountable for delivering desktop support to both on-site and remote internal customers within the company. This entails effectively overseeing a diverse range of customer calls, emails and in person reques ...

  • JLAN Solutions

    IT Support Specialist

    2 weeks ago

    JLAN Solutions Dallas, United States

    **IT Support Specialist** · DOT Dallas, Texas Minimum Experience **Manager/Supervisor** JLAN Solutions has an immediate opening for an IT Support Specialist at the senior level, supporting our Department of Transportation client. Successful applicants will support and lead a des ...

  • Frontline Source Group

    IT Support Specialist

    1 week ago

    Frontline Source Group Dallas, United States

    IT Support Specialist · Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. · Company Profile: · Healthcare Industry · Team Culture · Growing · IT Support Specialist Role: · Our IT Support Specialist will be responsible for generating ...

  • ACN Opportunity, LLC.

    IT Support Specialist

    2 weeks ago

    ACN Opportunity, LLC. Dallas, United States

    IT Support Specialist in Dallas at ACN Jobs **Location:** · Dallas **Job Description** · **COMPANY SUMMARY**: ACN is one of the worlds largest direct sellers of telecommunications, energy and other essential services. We have global operations in 25 countries and have been rapi ...

  • Motion Recruitment

    Support Specialist

    2 weeks ago

    Motion Recruitment Dallas, United States

    Job Description · Our Client, a greenfield video servicing/management startup, is looking for a Support Specialist for their team. The company has been expanding rapidly and looking for experienced personnel to aid in their roll out to market. · This is an opportunity to work fo ...

  • Akin Gump

    IT Support Specialist

    2 weeks ago

    Akin Gump Dallas, United States

    Location: Dallas · Schedule: 8:30 AM to 5:00 PM · FLSA: Non-Exempt · Position Type: Full-Time/Regular · Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We ...

  • Spero Technology

    IT Support Specialist

    4 weeks ago

    Spero Technology Dallas, United States

    Job Title: IT Support Specialist · Company: Spero Tech · Location: Hybrid - Dallas, TX · Position Summary: Spero Tech is seeking a highly skilled and motivated IT Support Specialist to join our client's Corporate IT team. The ideal candidate will have a passion for technology, a ...

  • Akin Gump

    IT Support Specialist

    2 weeks ago

    Akin Gump Dallas, United States

    Location: Dallas · Schedule: 8:30 AM to 5:00 PM · FLSA: Non-Exempt · Position Type: Full-Time/Regular · Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. ...

  • Aldridge

    IT Support Specialist

    6 days ago

    Aldridge Dallas, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Do you have a knack for solving problems and a passion for helping others? Do ...

  • Moonlight Technology Solutions

    IT Support Specialist

    2 weeks ago

    Moonlight Technology Solutions Dallas, United States

    · We're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping p ...

  • Moonlight Technology Solutions

    It Support Specialist

    1 week ago

    Moonlight Technology Solutions Dallas, United States

    Job Description · Job DescriptionWe're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic prob ...

  • LaserAway

    Support Specialist

    3 weeks ago

    LaserAway Dallas, United States

    Job Description · Job DescriptionJob Title: Support Specialist - Inventory · Department: Inventory · Location: Remote, Central Hours · Reporting Relationship: Sr. Director of Regional Ops · Job Summary: · Provide in-clinic administrative inventory support. Responsible for monitor ...

  • Sun Holdings

    IT Support Specialist

    6 days ago

    Sun Holdings Dallas, United States

    Job brief · We are looking for an IT Support Analyst to help monitor, maintain and support restaurant IT systems. · IT Analyst responsibilities include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analy ...

  • LTK USA

    Support Specialist

    1 week ago

    LTK USA Dallas, United States

    Job Description · Job DescriptionLTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry. · We empower o ...

  • The Chefs' Warehouse

    IT Support Specialist

    2 weeks ago

    The Chefs' Warehouse Dallas, United States

    Job Description · Job DescriptionAbout The Chefs' Warehouse · The Chefs' Warehouse, Inc. ) combines exceptional quality and brand building with broadline food service distribution for more than 35 years. With Protein, Specialty, Produce, and Broadline offerings, we service the mo ...

  • Ameriflight, LLC

    IT Support Specialist

    5 days ago

    Ameriflight, LLC Dallas, United States

    Job Description · Job DescriptionAmeriflight, LLC is the nation's largest Part 135 Cargo airline and the unparalleled leader in scalable, outsourced aviation · Ameriflight, LLC is the nation's largest Part 135 Cargo airline and the unparalleled leader in scalable, outsourced avi ...

  • Extra Special Parents

    Support Specialist

    4 days ago

    Extra Special Parents Midlothian, United States

    Extra Special Parents (ESP) was established in 2006 as a therapeutic foster care agency in Richmond, Virginia. ESP is the largest independent agency in the state and has recently been growing at a rate of 2x every 2-3 years. We opened two new offices in 2023 with 45 employees and ...

  • Dominium Apartments

    Leasing Support Specialist

    3 weeks ago

    Dominium Apartments Dallas, United States

    This role is an elevated position that is primarily focused on leasing apartment homes and will report directly to a Regional Marketing Manager. This is a sales position that does not have a specific property and will rove within the assigned region. Support Specialist, Leasing, ...

  • Frontline Source Group

    Sales Support Specialist

    3 weeks ago

    Frontline Source Group Dallas, United States

    Client Support Specialist · Our client located in Dallas, TX has a need for a Client Support Specialist on a direct hire basis. · Company Profile: · Healthcare Industry · Team Culture · Growing · Client Support Specialist Role: · As a Client Support Specialist, you will be res ...