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    Bilingual Account Manager - New York, United States - Recycle Track Systems

    Recycle Track Systems
    Recycle Track Systems New York, United States

    1 week ago

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    Description


    The Account Manager will be responsible for owning and managing the customer relationship and life cycle of our NYC smaller accounts.

    The successful candidate in the role will liaise with existing NYC customers and internal RTS operations to drive waste surveys with the goal of re-signing account contracts that meet RTS' margin profile, driving company gross profit and growth results.

    The role is ideally suited to a seasoned professional excelling at both relationship building and analytical problem solving, with strong working knowledge of NYC's waste and recycling industry.

    This position offers a unique opportunity to build relationships with the core of RTS' NYC account base.

    In addition to re-signing select accounts, the successful candidate will provide consultation, reporting, and work with clients to right size services.


    Do you have the following skills, experience and drive to succeed in this role Find out below.

    Other duties may be assigned on an as-needed basis.


    What you will be doing:
    Effectively retain and grow existing Book of Business in New York City


    Work with RTS clients and Operations on Business Integrity Commission (B.I.C) required waste surveys, to drive rate increases and ensure profitability.

    Re-sign out of contract accounts, with a focus on select customers and NYC franchise territories.

    Attain retention metrics and ensure customers remain under contract

    Generate new opportunities within existing portfolio customers for new sites, new services, and cross selling opportunities.

    Identify sustainability opportunities to enhance the clients waste profile and increase RTS' profits

    Attend sales appointments, joint sales calls and conduct business reviews with accounts on a regular basis.

    Utilize CRM daily for customer activities and sales pipeline management

    Use customer and prospect CRM management software and update relevant information held in these systems daily.

    Meet and exceed all monthly, quarterly, and annual KPI's

    Liaise closely with customer care and operations team to help mitigate retention

    Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs


    Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city bylaws and other regulations to set and meet waste and recycling goals.


    Attend and present at client meetings (via team, zoom, phone or in person as needed) as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.


    Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.

    Other duties or projects as requested

    Requirements

    Education and Experience

    Bachelor's Degree in business or environmental studies preferred

    Must be fluent in England & Spanish

    5 years' experience managing relationships in B2B Environment

    Strong analytical skills and ability to develop insights from available data sources

    Ability to draw out strategy and plans from analytical insights (Ie: finding the win-win solutions)

    NYC Waste industry experience

    Priority management skills

    Effective negotiation skills

    Effective written and oral communication skills (Ie: active listening)

    Customer relationship development and management

    Presentation skills (Ie:
    one on one and to Executive level)

    Proficiency with Microsoft Office Suite

    Ability to deal with ambiguity

    Analytical thinker with strong problem-solving skills

    Ability to adapt and change

    Works well under pressure to meet deadlines

    Meticulous attention to detail

    Detail oriented and organized with proven experience in simultaneously managing multiple projects

    Benefits


    At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability.

    Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.
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