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    Part Time Engagement Support Liaison - San Diego, United States - Hostelling International USA

    Hostelling International USA
    Hostelling International USA San Diego, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job Description

    HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. At HI USA, our hostel programs are crucial in building not only an enjoyable and memorable experience for guests, but in delivering on our mission by increasing cultural exchange and providing an opportunity for guests to learn more about the local community, culture, and history.

    In close coordination with hostel leadership and the Sr. Director, Volunteer Services, the Engagement Support Liaison will be responsible for supporting the hostel vibe by leading in hostel events and outings for hostel guests, in addition to communicating events around San Diego to hostel guests. The successful candidate will be flexible, comfortable with public speaking, and open to leading events.

    The Volunteer Coordinator will work on-site at our San Diego Downtown hostel. This is a part-time position of two 8-hour shifts. This position will include weekends and hours after 5 pm on weekdays. The Engagement Support Liaison may pick up full-time hours, by working shifts in Guest Services. Note: Guest Services hourly rate is $13.80.

    Responsibilities:

    Guest Engagement Programming

    • Plan and implement one Welcome Party per week for Hostel Guests to enjoy. The Welcome Party will follow HI USA's best practices and promote cultural exchange, inclusion, and the HI USA mission.
    • Plan and implement one Breakfast Program per week. This position will work closely with HI USA leadership to develop and implement the Breakfast Program.
    • Plan and implement two Guest Outings to a one-off San Diego event OR a re-occurring planned weekly outing.
    • All events include public speaking in front of large groups of hostel guests and speaking to small groups of guests.
    • Walking around hostel and making announcements inviting guests to participate in events.
    • Create flyers to promote in-hostel events and relevant community events utilizing Marq.
    • Create and maintain wall displays for flyers.
    • Keep front desk staff and management aware of new events at the hostel.
    • Facilitate HI USA signature programs at the local level, including Say HI to Peace.
    • Order, manage and track inventory for in hostel event supplies, including AV equipment, beverages, snacks, etc.
    • Help maintain a clean and organized common area space for hostel guests to enjoy.
    • Obtain necessary food serving certification for Welcome Parties.
    • Should a volunteer reach out to support HI San Diego Downtown, this position would be responsible for onsite support of the volunteer (some training, scheduling, appreciation).

    Administrative

    • Utilize CRM to report all events, guest attendance and volunteer hours in a timely manner.
    • Attend and participate in all staff calls and meetings, including local hostel team meetings.
    • Support hostel's representation on national social media pages, by sharing photos and updates as requested.
    • Maintain and stay within budget, tracking receipts and spending.
    • Report hours by clocking in and out utilizing digital time clock system.
    • Perform other related duties as assigned by management.

    Skills/Qualifications:

    • Bachelor's Degree and 1-2 years' experience working in similar capacity. Experience may be considered in lieu of education.
    • Experience with program delivery, and group facilitation.
    • Strong cultural competence and cultural exchange facilitation skills.
    • Committed to promoting Diversity, Equity, Inclusion and Access.
    • Strong interpersonal communication skills, with a collaborative approach.
    • Excellent organizational skills with the ability to handle and prioritize multiple projects at once.
    • Strong time management, organization and ability to self-direct.
    • Experience with Microsoft Office, data entry in CRM.
    • Ability to clearly communicate both verbally and in writing.
    • Ability to work with a diverse group of people and identify skills to provide a mutually rewarding outcome.
    • Ability to work within a budget and maintain electronic records of all activities, purchases, donations.
    • Travel experience, familiarity with HI USA, and/or the hostelling experience a plus.
    • Flexible and able to work evenings or weekends.
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