General Manager - San Francisco, United States - Amador Club

Description

GENERAL MANAGER

We are a private Social Club located in the Financial District of San Francisco. We take pride in our lasting relationships with our Member Community as well as providing a healthy and supportive work environment for our Team Members. We are looking for a well rounded General Manager to join the Team and help continue the focus of healthy Leadership qualities. This person must have experience in Restaurant/Bar Operations (on the floor work in a Fine Dining establishment preferred). Private Club or High-End Hotel Experience is preferred.

We focus on providing a healthy and happy space for both Members and Team Mates. Being able to work from a compassionate space that aligns with the goals of the business is a must. We celebrate diversity, transparency, healthy communication and growth. We ask our Team Members to work through difficulties together. The General Manager will be the beacon in walking the walk and providing mentorship, education, support, a firm hand when needed, flexibility and most of all kindness and empathy.

DUTIES & RESPONSIBILITIES

F&B Department

• Recruiting Team Members for FOH and Event Services
• Recruiting, Interviewing, Staging, Hiring, Training
• Oversee AM/PM Dining Room and Event Services and support Team Members through rushes
• Includes covering shifts for last minute call-outs
• Mentor and Train Service and Bar Managers as needed
• Oversee FOH and Event Scheduling to maintain both coverage and budget
• Customer Service
• Respond to Member and Guest feedback submitted through many platforms
• Assist with special request reservations that are outside the purview of Private Events and normal reservations
• Specialty dinners/luncheons
• Larger Member Reservations
• Monthly Beverage and Food Menu updates
• Work with several departments to organize updates and reprints
• Update website with current menus
• Oversee Beverage Ordering as needed
• Maintain ambiance in the Club throughout the day/evening
• Lighting, Music, Temperature, Cleanliness, etc.
• Oversee completion of monthly inventory by Executive Chef + Beverage Director
• Provide Support for all Leadership Teams
• Executive Chef
• Service Leadership
• Beverage Director
• Bar Manager
• Private Event
• Owners and upper-Leadership

Events Department

• Oversee Private Events, Member Events and Club Events
• Club Events: Lead coordination and execution (pre-production, event, post-production)
• Maintain Run-Of-Show 'Bible' for Hosts + Event Leadership
• Member Events: Approve/Contribute/Support Events Team in building programming for Member Community
• Ticketed and Non-Ticketed
• Private Events: Oversee sales + coordination + execution processes
• Troubleshoot issues and find creative solutions along the way
• Work as the go-between for Club Dining Room + PE Service Team
• Plan use of assets
• Work expo during busy periods to assist BOH/FOH w/ smooth service
• Own financials for both PE and ME
• Oversee on-time payment processing by both PE Sales and PE Coordinator
• Process payments if both parties are unable
• Oversee pricing updates for Events Menus (beverage and food)
• Recruit and oversee the Club preferred vendor list
• Organize new offerings for Hosts to upgrade on their PE packages
• Oversee and maintain Assets Inventory. The 'vibe' of our space must be a priority when incorporating new items
• Proper counts for all items used in PE or ME
• Glassware
• Seating
• Tables
• Service Ware
• Decoration
• AV
• Communicate and coordinate with Building Management for special requests
• Early Event arrival
• Use of 1st Floor spaces (Lobby and Bank)

Property Maintenance

• Responsible for scheduling all weekly/monthly/quarterly/annual maintenance for all items inside of space (existing vendor list provided)
• Fire Suppression System (quarterly)
• Fire Hydrants (annually
• Refrigeration (bi-annually)
• Ice Machine (as needed)
• HVAC (bi-annually)
• Espresso Machine (quarterly)
• Carpet + Furniture Cleaning (September)
• Responsible for hiring outside contractors to care for new maintenance projects day-to-day (must source contractors)
• Plumbing
• Paint
• Fix-It
• Landscaping
• Furniture Repair
• Coordinate with Building Management for any and all services scheduled
• Email: Building Manager + Engineer Team
• Obtain and provide building management with COI for outside vendors
• Organize arrival and departure and updates for all outside vendors with Building Management
• Must be on approved Security List for entry
• Responsible for coordinating and scheduling Team and Vendors for year-end projects (December)

Membership Department

• Oversee Membership Sales + Engagement Manager progress
• Handle Member Tours when necessary
• Actual tour if Manager is unavailable
• Engage w/ potential Member during tour
• Oversee Membership Journey from beginning to end
• Application
• Onboarding
• Account Set Up
• Member Communications
• Physically welcome new Members when appropriate
• Oversee and help to maintain a low attrition rate
• Creative solutions for cancellation requests
• Downgrade memberships
• Pause memberships
• High quality customer service
• Support Membership growth through community outreach, special events, tours, networking, online presence

Accounting Department

• Point person for Accounting Department
• Run monthly sales reports for Square + PeopleVine + TripleSeat
• Provide clean reports to Accounting Department after 1st of month
• Oversee invoice uploads to proper channels
• Beverage
• Food
• Operations
• Ad Hoc
• Oversee and confirm ACH deposits for both Private Events and Club Events
• Oversee and maintain conservative spending for Club expenditures
• Special purchases
• Office supplies
• Glassware + Serviceware
• Point person for vendors regarding outstanding payments due, updating forms of payment
• Organize w/ Accounting Department

Administration Department

• Oversee Office Manager + Front Desk Associate positions
• Keep up-to-date SOP for all departments
• Maintain and upkeep company password list (Google Doc)
• Maintain company compliance and up-to-date with all operating systems
• Square
• PeopleVine
• TripleSeat
• Gusto
• Slack
• Maintain company compliance with all city, state and federal laws
• ABC License
• Business License
• Fire Safety
• Labor Laws

We are a Team that believes in holding one another and ourselves accountable. We appreciate someone who excels in healthy communication, compassionate business, genuine and top-notch hospitality. This role requires someone who can wear many hats as we are a Member's Club that has a Bar & Restaurant & Event Space. Your attention, support and expertise will need to be utilized in several different departments on any one given day.

The existing Team has been well guided and will continue to help to make the space and business supportive and healthy. They are intelligent, creative, awesome human beings They have been given autonomy and trust, which is one of the reasons they enjoy being part of the Team. If you are a micromanager, no need to apply. If you are a true Leader, we'd love to hear from you