General Manager Ii - San Francisco, United States - Tenderloin Neighborhood Development Corporation

Tenderloin Neighborhood Development Corporation

Verified Company

San Francisco, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
General Manager

Department:
Property Management

Employment Status:
Full-Time; Non-Exempt

Pay Range:
$ $38.13/hour

Location:990 Polk St, San Francisco, CA

Schedule:
Monday - Friday; 9:00 am - 6:00 pm, 100% Onsite

SUMMARY

Under the direction of the Property Supervisor, the General Manager II is responsible for the overall operation of a multi-family property for extremely and very low-income tenants, including formerly homeless families and disabled adults.

The General Manager will oversee the day-to-day operations of the property.

This includes maintaining a supportive environment for all residents, assuring the propertys sound fiscal management, up keeping a well-maintained building and grounds, managing the onsite staff and their duties, and interacting with and supervising vendors.

ESSENTIAL DUTIES

Building Operations and Supervision

Manage the operations of the building which includes but is not limited to supervising and managing the Assistant Manager, Maintenance III, and vendor or temporary personnel by ensuring completion and quality of product provided.
Ensure all property staff at site adheres to the TNDC policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner.
Supervise and schedule routine and preventive maintenance and custodial work; complete regular follow up inspections on maintenance and custodial work.
Develop and maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency.
Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested.
Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property.
Maintain high level of occupancy for the program and project and ensure that all units are leased according to TNDC standards.
Actively market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.
Conduct unit tours and applicant interviews which include income verification in accordance with TNDCs Resident Selection Policy and program requirements.
Walk vacant units regularly when completed by maintenance personnel or vendors to ensure the units are ready; conduct property inspections daily to ensure the common areas, landscaping, laundry, etc. are in good condition.
Ensure timely completion of work orders and turnover of vacant units.

Finance

Adhere to all accounting and reporting procedures required by TNDC.
Monitor financial condition of building, including expenditures and participates in planning the building budget.
Review all delinquent accounts and resident receivables and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor.
Collect rents and other monies; ensure that all transactions are processed and inputted accurately and completely in OneSite; complete daily deposits of all monies collected.

Tenant Relations

Exercise common sense, good judgment, consistency and selfcontrol in daytoday contact with residents and prospective applicants and in other businessrelated matters.
Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance chargebacks to residents.
Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.

Compliance

Process, complete and maintain accurate resident files at movein and at each recertification within established regulatory guidelines.
Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.
Responsible for HUD, Tax Credit and MOH program compliance.
Manage resident evictions in compliance with court order and directions from TNDCs legal counsel and approved by the Property Supervisor.

REQUIRED SKILLS

Ability, sensitivity and willingness to work with a diverse, lowincome, multiethnic population.
Sound judgment, excellent assessment, problemsolving and supervision skills.
Dependability, initiative and followthrough.
Effective writing, communication and organizational skills.
Ability to respond appropriately in pressure situations; possess an even temperament and strong "people" skills with a commitment to customer service.
Ability to interac