- Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location.
- Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory-based engineering teams. Must drive solutions based on analytical assessments of available data.
- Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately impact production output.
- CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs.
- The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.
- Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment.
- Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period.
- Good interpersonal/communication skills in understanding customer needs. Ability to work with exacting timelines to address system down events that may affect customer manufacturing area. Efficiently communicate system issues internally to management and technical support teams as well as being able to externally communicate critical issues to a diverse technical audience.
-
Support Engineering Manager, Sort Tech Support
12 hours ago
Amazon Services LLC Tempe, United StatesBachelor's degree in Computer Science, Engineering or related technical discipline · - 8+ years of Software/Systems Engineering experience · - 5+ years of experience in hiring, building, and supervising high performance teams. · - An understanding of programming/scripting (Java o ...
-
Software Support Engineer
1 day ago
Orion Talent Chandler, United States· Position Details: · • Title: Software Support Engineer · • Locations: · • Albuquerque, NM · • Chandler, AZ · • Hillsboro, OR · • Travel/Schedule: · • This is typically a standard Mon-Fri dayshift opportunity. · • You may be asked to travel to other EV Group support sit ...
-
Technical Support Engineer
1 week ago
1000 KLA Corporation Chandler, United States Full timeDescription · Responsibilities: Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. Working on challenging problems requires in-depth system knowledge and a sound understanding of operati ...
-
EUV Tech Support Engineer
1 day ago
ASML Holding Chandler, United StatesLocation · Chandler - AZ, US · Experience · 0-2 years · **Introduction** · ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develo ...
-
Application Engineer-1/Technical Support
1 day ago
Cpepumps Chandler, United StatesAre you seeking an entrepreneurial, empowering workplace that allows you to: · Develop a career track. · Leverage your current skills while developing new skills. · Work with an incredible team of people. · Capital Pump & Equipment · strives to be the customer's first choice ...
-
Application Engineer-1/Technical Support
1 week ago
Capital Pump & Equipment Chandler, United StatesAre you seeking an entrepreneurial, empowering workplace that allows you to: · Develop a career track. · Leverage your current skills while developing new skills. · Work with an incredible team of people. · Capital Pump & Equipment · strives to be the customer's first choice ...
-
Desktop Support
4 days ago
Ascendion Chandler, United States**Description**: · **About Ascendion** · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experienc ...
-
Instrumentation Project Manager
1 week ago
Atlantach Technical Services Chandler, United States**I&C/LSS Project Manager** · **Arizona** · **Atlantach Technical Services** · Atlantach USA Inc is an Engineering solutions company specialising in the project management, construction and commissioning market in the USA and Ireland. We are a trusted partner to leading blue chip ...
-
Associate Director-analog Design
12 hours ago
Microchip Technology Chandler, United StatesAre you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportuni ...
-
Office Admin
12 hours ago
LotusWorks Chandler, United States**Chandler, Arizona** · **Permanent** · - Location: Chandler, Arizona · - Sector: Semiconductor · What's In It for You? · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development and Progression · - Global Client Projects · - Global Travel Opportunities · ...
-
Construction Coordinator
1 day ago
LotusWorks Chandler, United States**Construction Coordinator** · - Location: Chandler, AZ · - Sector: Semiconductor · **What's In It For You?** · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development And Progression · - Global Client Projects · - Global Travel Opportunities · - Benefit ...
-
Psss Commissioning Technician
4 days ago
LotusWorks Chandler, United States**Chandler, Arizona** · **Permanent** · - Location: Ocotillo, Arizona · - Sector: Semiconductor · What's In It For You? · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development And Progression · - Global Client Projects · - Global Travel Opportunities · ...
-
Psss Commissioning Technician
5 days ago
LotusWorks Chandler, United StatesLocation: Ocotillo, Arizona · - Sector: Semiconductor · What's In It For You? · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development And Progression · - Global Client Projects · - Global Travel Opportunities · - Benefits Especially For You - Medical A ...
-
Electrical Technician
4 days ago
LotusWorks Chandler, United StatesLocation: Ocotillo, Arizona · Sector: Semiconductor · **What's In It For You** · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development And Progression · - Global Client Projects · - Global Travel Opportunities · - Benefits Especially For You - Medical ...
-
Project Manager
1 week ago
Olsson Chandler, United States**Company Description** · We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible. · Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continu ...
-
Field Service Technician
6 days ago
KLA Chandler, United StatesBase Pay Range: $0.00 - $0.00 · Primary Location: USA-AZ-Chandler-KLA · KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefi ...
-
Field Service Technician
1 day ago
HIS Innovations Chandler, United States**Job Summary**: · The onsite Technician will be responsible for installing and providing technical support for HIS designed and built integrated vacuum solutions. You will work as part of an onsite team of technicians to install and commission our products. You will also be requ ...
-
Electrical Designer
1 week ago
SSOE, Inc. Chandler, United StatesOverview: · SSOE provides unparalleled opportunities for professional growth, offering the advantages typical of a large firm combined with the collaborative and supportive culture commonly associated with smaller organizations. We prioritize an employee-centric atmosphere that f ...
-
Architect
6 days ago
KAEKO, Inc. Chandler, United States: · **About KAEKO**: · KAEKO, Inc. is an A/E design firm with expert staff that plans, designs, and executes complex MEP projects in the semi-conductor industry as well as Mechanical and Production Engineering, Civil and Structural for land development projects. Our team includes ...
-
Construction Project Manager
3 days ago
FST Technical Services Chandler, United States**Mission Critical Assured.**: · FST Technical Services was founded in 1984 to serve the needs of the growing, worldwide Semiconductor/Microelectronics and Life Sciences industries. We began as an independent interface between our clients and their subcontractors to establish bui ...
Customer Support Engineer - Chandler, United States - KLA
Description
Base Pay Range: $ $44.00 Per HourPrimary Location: USA-AZ-Chandler-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Works under minimal direction and supervision of Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers in resolving problems. The CSE is responsible for their parts inventory tracking along with documentation related administrative work.
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.