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    Customer Care Team Lead Las Vegas, Nevada - Los Angeles, United States - Sunbit

    Sunbit
    Sunbit Los Angeles, United States

    1 week ago

    Default job background
    Description
    Customer Care - Customer Support · Full-time
    Description


    JOB TITLE:
    Customer Care Team Lead


    WORK SCHEDULE:
    Flexible

    Who We Are:
    Sunbit

    builds financial technology for real life.

    Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay.

    Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services.

    By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise..

    regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list.

    The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.


    We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life.

    We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.


    The Role:
    Sunbit is a fast-growing technology company focused on reducing stress from daily purchases. We are looking for a passionate, ambitious, high-integrity Team Lead to join us in our Las Vegas, NV office.

    As a Team Lead, you will work closely with the Customer Care Supervisor to motivate, train, and coach a team of Customer Care Agents.

    This is an exciting opportunity for a reliable, driven, and energetic professional who has a demonstrated ability to work well with others, lead by example, and communicate effectively.

    You will be responsible for upholding Sunbit's Customer Care Core Values and ensuring they are also demonstrated by your team.


    Please Note:
    This position is in a Call Center, in office (non-remote) environment
    Requirements


    What You'll Be Doing:
    Provide customer service in the form of inbound and outbound calls and/or emails
    Help hire and train new employees
    Oversee and assess agent activity
    Coach agents to gain knowledge and skills for excellent customer service
    Assist with questions and/or escalations
    Monitor agent performance and provide feedback to Customer Care Supervisor
    Help to develop and implement new policies and optimize current processes
    Motivate and encourage agents through positive communication and feedback

    What You Bring to the Table:
    Outstanding verbal and written communication skills
    Proven ability to get along with varying personalities
    Ability to adapt and be flexible
    Excellent organization and leadership abilities
    Available to work early morning, evening, and/or weekend shifts when required
    Great people skills and ability to build rapport
    Mission driven + empowered + collaborative environment
    State of the art customer care contact center
    Competitive pay and stock options
    12 days of PTO your first year with increases thereafter + Holiday Pay
    Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
    Newly added HSA and Pet Insurance
    401K Plan with Matching
    Casual Dress
    Other fun team events and Spirit Days

    Core Values for Success at Sunbit:
    Serve others before self
    Takes care of customers, and partners in a manner that demonstrates they are important
    Own the impact
    Ability to troubleshoot a variety of matters and holding yourself accountable
    Strong organizational and time management skills with the ability to prioritize effectively
    Build and maintain strong relationships with both customers and partners
    Speak with customers and partners in a friendly, helpful and open demeanor
    Act fast
    Thrive in a fast-paced environment while maintaining a high level of support
    Include always
    Communicate well verbally and in writing, demonstrating empathy and understanding
    Innovate for good
    Establishes scalable capabilities by applying best practices to your workday.
    Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

    #J-18808-Ljbffr
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