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    Customer Care Associate I Las Vegas, Nevada - Los Angeles, United States - Sunbit

    Sunbit
    Sunbit Los Angeles, United States

    1 week ago

    Default job background
    Description
    Customer Care - Customer Support · Full-time
    Description


    JOB TITLE:
    Customer Care Associate

    I

    HOURLY RATE:
    16.00


    WORK SCHEDULE:
    Open

    The Company:
    Sunbit builds financial technology for real life.

    Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay.

    Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services.

    By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise..

    regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list.

    The financial technology company has also been named as a Most Loved Workplace, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.

    We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life.

    We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.


    The Role:


    The team at Sunbit is looking for a self-motivated and ambitious Customer Care Associate I for our Las Vegas, Nevada office.

    Your primary responsibility will be to answer calls from our valued customers and retail partners.

    Other key duties for this role include responding to questions related to payments, general inquiries, how to use our product, and anything else our customers would like to know.

    This will be an hourly position that requires schedule flexibility with possible nights and/or weekends.

    Please Note:
    This position is in a Call Center, in office (non-remote) environment
    Requirements


    What You'll Be Doing:
    Answer inbound calls and assist new and existing customers with their account(s)
    Troubleshoot issues with our customer and provide appropriate options for resolution
    Ensure that customers are treated with care and that calls are handled promptly, professionally and thoroughly
    Follow scripts to handle a variety of situations
    Follow up with customers and retail partners as needed
    Manage escalated calls with courtesy and professionalism
    Other duties as assigned

    What You Bring to the Table:
    Minimum 6 months experience in aCall Center OR 1 year of Customer Service Experience (both B2B and B2C experience is a bonus)
    Mission driven + empowered + collaborative environment
    State of the art customer care contact center
    Competitive pay and stock options
    12 days of PTO your first year with increases thereafter + Holiday Pay
    Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
    Newly added HSA and Pet Insurance
    401K Plan with Matching
    Casual Dress
    Other fun team events and Spirit Days

    Cultural Competencies for Success at Sunbit:
    Serve others before self - Service oriented mindset
    Own the impact - Take pride in effectively managing payroll on a daily basis
    Connect genuinely - Effectively connect with internal stakeholders
    Act fast - Respond to internal team members in a timely manner
    Include always - Work closely with Accounting team and actively welcome peers within the organization
    Innovate for good - Continuously help our internal team create efficient processes
    Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

    #J-18808-Ljbffr
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