IT Support Specialist - Novi, United States - Vibe Credit Union

Vibe Credit Union Novi, United States

3 weeks ago

Description

Position Purpose

The IT Support Specialist is responsible for providing technical support to all Vibe branch and remote office locations. The IT Support Specialist will maintain branch hardware and work with internal IT staff to resolve network issues and deliver IT solutions.

Essential Duties

Provide onsite technical support to remote office locations
Communicates with supervisor and affected co-workers on the progress toward established objectives or with resolving system issues
Upgrades and replaces computer hardware components
Works with third party vendors for branch equipment upgrades
Installs and assists staff with various applications
Set up/maintain PCs branch locations
Install/maintain hardware peripherals at branch locations
Interact with other staff in IT department including support desk, network admins and Business Analysts
Other duties may be assigned

Education and/or Experience

High School graduate; Bachelor's degree preferred
3 years of experience in Information Technology support desk
Knowledge of Local Area Networks
Knowledge of computer hardware

Skills/Abilities

Effective communication skills.
Strong analytical skills.
Basic local area network knowledge
Prioritize, meet deadlines and manage changing priorities.
Knowledge of information security and systems administration
Ability to travel within Metro Detroit area to Vibe locations
Knowledge of Office 365
Maintain positive relationship with IT team and business units

Physical Requirements for this Position These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the IT Support Specialist. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the IT Support Specialist. While performing the responsibilities of the IT Support Specialist job, the employee is required to talk and listen.

Vibe Credit Union is proud to be an Equal Opportunity Employer-Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity ed/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity

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