IT Support Specialist - Farmington, United States - Humanetics Corporation

Humanetics Corporation Farmington, United States

3 weeks ago

Description

Humanetics Safety is the pioneer of safety systems used across the automotive, aerospace, defense and transport sectors. It is the market leader in the design and manufacture of the iconic crash test dummies, the world most biofidelic anthropomorphic test devices, and a leader in Active Safety test solutions, crash test equipment and calibration platforms that are used to ensure humans are protected at moments of need. Our hardware devices have exact match digital twins and integrated software platforms that provide customers with powerful solutions to maximize the productivity of their crash test programs. Protecting humans in a world in perpetual motion.

Role Purpose : IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role will support internal clients, helping to keep employees productive. Humanetics Corporate Headquarters will be the main focus with secondary focus on all Humanetics Group offices.

Essential Functions & Responsibilities:

Troubleshoot technological issues and solve problems quickly to ensure the business operations run smoothly
Troubleshoot technological issues and solve problems quickly for employees
Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Assist with new hire equipment set up and training
Assist with equipment set up for company meetings
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Ensure company computers are backed up so all files are saved in case the system crashes
Run security checks on all of the company systems to ensure we are protected from cybersecurity threats
Other tasks as assigned

Other Significant Role Requirements:

Strong knowledge/experience with IT ticketing systems
Strong knowledge of support for Windows 10 & 11
Strong knowledge of support for Microsoft Office 2016 & Office 365
Perform basic administration tasks on Windows server 2012, 2016, 2022
Working knowledge of Active Directory, DNS & DHCP
Working knowledge of basic networking concepts (routing, switching, VLANs, port configs, etc)
Ability to meet tight timelines and/or deadlines

Physical Demands:

Remaining in a stationary position, often standing or sitting at a desk for prolonged periods.

Occasionally moving about to accomplish tasks or moving from one worksite to another.

Occasionally lifting up to 40 pounds.

Travel :

Up to 10% domestic travel

Customer Focus: This is a highly visible position with a critical impact on the company's future. Internal and external contacts include all levels of employees within the company, division management, consultants, and other professional business contacts within the industry. External contacts are key to the effective execution of the objectives of the company. Success in this area is vital for the development of the existing and future business.

Critical Competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Education and/or Experience:

Bachelor's degree in Computer Science, Information Technology or related field, or an equivalent combination of education and/or experience is required.
3(+)years' experience in a professional IT work environment.
Familiarity with multiple computer operating systems, such as Windows 10 & 11.
General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment.
Able to create databases and utilize Excel spreadsheets at an advanced level.
Advanced proficiency in Microsoft Office.
Strong communication skills, organizational skills, and time management skills.
Excellent customer service skills and desire to help the company succeed.

At Humanetics, privacy and information security is a critical feature of our corporate culture and is the responsibility of all employees.

Humanetics is an Equal Opportunity Employer/Veterans/Disabled/LGBT employer

Job Details

Job Function SGA

Pay Type Salary

Education Level Bachelor's Degree

Travel Required Yes

Travel Percentage 10

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