- Provide technical support and consultation for IT projects and initiatives
- Be responsible for executing project plans through the coordination of available resources
- Establish and maintain effective relationships with Internal IT, Business and Vendors
- Participate in off hours engagement for project implementation when required
- Ensure IT equipment, hardware, and software are regularly updated to meet organizational needs and security standards.
- Assist in deploying software packages, such as Windows OS, Microsoft Office, and approved applications.
- Troubleshoot and resolve hardware and software conflicts.
- Maintain and configure shared network printers and local printers.
- Assist in the administering of WAN, LAN, WAP equipment.
- Work with 3rd Tier network teams to configure/troubleshoot new network installations
- Coach and instruct site contacts on the setup and troubleshooting of local IT equipment
- Work with telecom vendors for purchase and installation of Airgas approved/standard telephony systems
- Provide hands on network and telephony functions in support of new initiatives, troubleshooting and team support.
- Engage/coordinate approved vendors for technical support related to telephony and network connectivity
- Deliver technical support to end users, addressing PC, hardware, software, and IT infrastructure issues promptly and effectively.
- Assist in evaluating and testing new technologies for feasibility and implementation.
- Develop and maintain comprehensive project documentation, technical documentation, diagrams, and standard operating procedures.
- Bachelor's degree in management information systems, computer science, or related field, or equivalent work experience.
- 3+ years of experience in a Microsoft operating system environment.
- 3+ years of experience with any type of telephony and networking integration/upgrade or troubleshooting
- Experience in a Google Workspace environment is a plus.
- Strong verbal communication skills and ability to effectively communicate with executives and non-technical customers.
- Ability to work under pressure to meet deadlines, both individually and as part of a team.
- Experience supporting a Citrix thin client environment.
- Broad technical knowledge of DNS, DHCP, WINS, TCP/IP, with a basic understanding of VoIP technologies.
- Familiarity with Internet and Intranet concepts.
- Ability to prioritize and handle multiple tasks simultaneously.
- Willingness and ability to travel as required.
- Availability for overtime work when necessary.
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IT Support Specialist - Ann Arbor, United States - Airgas
Description
How will you CONTRIBUTE
and GROW?-Location Flexibility- Monday through Friday work schedule
- Workplace flexibility (hybrid: in-office/remote) and great team environment
The IT Support Specialist for the project team is responsible for implementation of defined special IT projects such as, network installations or upgrades, phone system installations, WIFI upgrades, acquisitions and ensuring Corporate IT projects and support are performed in accordance with the overall project plan for Airgas North Division.
In Particular you will:
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Are you a MATCH?
QUALIFICATIONS:
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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