Cif Support Specialist - Wayne, United States - Valley National Bank

Valley National Bank
Valley National Bank
Verified Company
Wayne, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities include but are not limited to:

  • Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc.
  • Provide support to other system users to ensure accurate updates to the Customer Information Files.
  • Establish and maintain Banking by Phone Transfer Setup and Christmas Club Automatic Transfer Setup.
  • Review and research of return mail to ensure redelivery and/or compliance with FACT Act monitoring.
  • Assist customers with stop payment request.
  • Prepare upload daily file to generate Personal Online Banking security information reset letters.
  • Assist with scanning of department work.
  • Monitor and review of all maintenance performed utilizing computer reports.
  • Process Overdraft Protection (ODP) Optin
  • Optout requests.
  • Assist with loan research and generate installment loan payment histories.

Requirements:


Required Skills:


  • Demonstrate high level of accuracy and efficiency to achieve maximum results during daily workflow.
  • Excellent verbal and written communication skills.
  • Ability to proofread efficiently.
  • Ability to organize and prioritize assignments.
  • Proficient computer skills using Microsoft Word and Excel.

Required Experience:


  • High School Diploma or GED and a minimum of one year's clerical work experience.
  • Banking experience preferred.
  • Demonstrated proficiency in usage of Miser, RCIF function and other bank services preferred.
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