Customer Support Specialist - Wayne, United States - Intellicomm Inc.
Description
Primary Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to our online services.
- Understanding customer needs and assisting with product selection, purchases, and sign up.
- Assist customers with online sign up and setup issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, documentation, and closure of support issues.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Remain knowledgeable about all organization's products and services to provide adequate support.
Requirements:
- Proven customer support experience or experience in a similar customerfacing role.
- Strong phone contact handling skills and active listening abilities.
- Excellent verbal and written communication skills.
- Familiarity with CRM systems and practices.
- Basic understanding of computer software usage and online services.
- Ability to troubleshoot and provide appropriate solutions to customer's technical problems.
- Ability to work comfortably in a fastpaced environment.
- Associate's or Bachelor's degree.
What We Offer:
- A competitive salary and benefits package.
- An opportunity to work in a fastpaced, technologydriven environment.
- A collaborative and inclusive work environment.
- Opportunity to learn new technologies.
Interested applicants, please submit a cover letter along with a resume.
IMPORTANT:
No recruiters or agencies please.
Pay:
$45, $55,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Education:
- Associate (preferred)
Ability to Commute:
- Wayne, PA required)
Work Location:
In person
