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Wixom

    Desktop Support Specialist - Wixom, United States - REQ Solutions

    REQ Solutions
    REQ Solutions Wixom, United States

    3 weeks ago

    Default job background
    Restaurants / Food Service
    Description

    Job Title: Desktop Support Specialist

    Location: Wixom, MI

    3 Months (Right to Hire)

    Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.

    Shift hours: Monday to Friday

    • Three days - 8:00 AM to 5:00 PM
    • Two days - 10:00 PM to 7:00 PM

    Job Description:

    • Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks.
    • Troubleshoot all information technology issues, including software, hardware, and networking.
    • Monitor installed systems, identify problems, and take corrective action.
    • Provide basic technical support to client
    • Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.

    Required:

    • 1 - 3 years of related work experience, or an equivalent combination of education and experience.
    • 1 - 3 years of customer service experience.
    • Previous experience troubleshooting desktop, printer and notebook issues.
    • Very strong user and support of Microsoft Office 365.
    • Very strong user and support of Microsoft Windows 10 & 11.
    • Experience with Active Directory.
    • Experience with Logmein or other remote control software
    • Experience with Tandem AS/400 support.
    • Experience with AOVPN, FortiClient.


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