- Delight our users with exceptional customer service, ensuring their tech needs are met promptly and courteously.
- Assist in setting up Desktop/Laptop PCs and peripherals like printers and USB devices.
- Provide support for mobile devices such as iPhones, iPads, and Android phones.
- Dive into troubleshooting hardware and network connectivity challenges, learning and growing along the way.
- Help users with Google Workspace and Windows OS issues, documenting solutions for future reference.
- Aid in the remote provisioning of hardware devices.
- Keep detailed records of your actions to track issue resolutions accurately.
- Work with the team to craft Standard Operating Procedures (SOPs) for efficient issue resolution.
- Collaborate on quality control analysis to continually improve our support services.
- Assist in configuring AV setups for top-notch broadcasting and recordings.
- Collaborate directly with clients to understand and implement their specific needs.
- Be available for after-hours and weekend support as needed.
- 1-2 years of experience in a tech support role is preferred, but not required.
- Basic understanding of audiovisual concepts is a plus.
- Familiarity with IT support tools and software.
- Demonstrated expertise in Windows PC hardware and software.
- A keen interest in learning about computer systems and other tech products.
- Strong problem-solving skills with great attention to detail.
- Ability to juggle multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Bachelor's degree or equivalent work experience.
- Certifications such as MCDST, MCITP, CompTIA A+, HDI-DST, Google IT Support, or Microsoft IT Support are a bonus.
- Experience with Google Workspace, Microsoft Office Suite, Windows 10, PC and MAC, Antivirus Software, and Imaging.
- Familiarity with Help Desk Tracking database tools like Freshworks, KACE, Jira, etc.
- Knowledge of Active Directory, Storage, Systems, and Networking is a plus.
- Proactive attitude with a focus on continuous improvement.
- Ability to take ownership of issues and find creative solutions.
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IT Support Technician - Sterling, United States - Addison Group
Description
Are you passionate about helping others with their tech issues? Do you thrive in a dynamic, collaborative environment? We're seeking a friendly and enthusiastic IT Support Technician to join our team
Responsibilities:
Qualifications:
Other Desirable Qualifications:
