Helpdesk Support Technician - Bloomfield Hills, United States - TEKsystems

TEKsystems Bloomfield Hills, United States

1 week ago

Description

Job Description

Duration

Month(s) contract with potential conversion

Req Description

Description

are looking for 5 people to join their Service Desk to pick up excess volume. They are moving away from a managed services provider handling alot of their over flow support so they need to ramp up their desk to sustain ticket volumes as well as put processes in to place for easier to handle issues such as password resets, email assignments, and other escalation tickets. They expect these people to handle issues ranging from Level 1 - Level 2 support tickets as well as triage to the appropriate teams within .

Enterprise Req Skills

Help desk,Active directory,Troubleshooting,Windows 10

Job Title

helpdesk support technician

Top Skills Details

years of experience providing over the phone helpdesk support
2) Windows/Microsoft experience – all windows shop so need to have experience with Windows 7/10, Active Directory, basic troubleshooting, Microsoft Teams, and Office 365 support
3) Ticketing system – Freshworks, but any ticketing experience is a must – techs will need to take, resolve, and escalating/assign tickets to other groups.

Worksite Address

,Bloomfield,Michigan,United States,

Additional Information

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

TEKsystems is looking for L1.5 - L2 Helpdesk technicians to join a growing team for project and full time support.

EVP

Great opportunity to join a growing organization. will likely be taking 1-3 of these individuals perm when the initial 90 day period is over.

Work Environment

On site - office environment in Bloomfield Hills, MI. Covid-19 safe and adheres to all guidelines.

Additional Skills Tags

Additional Skills & Qualifications

Must have good soft skills, be willing to handle alot of escalation calls, and work on site in Bloomfield Hills.

Business Qualification

Impact to the Internal/External Customer

Interview Information

1 Step In-Person or Video IV with Manager and Team Lead

Why is Position Open?

Business Challenge

They are ending an MSP\'s support in 60 days and bringing things in house to grow their support team.

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