Support Technician - Southfield, United States - Great Expressions Dental Centers

Great Expressions Dental Centers Southfield, United States

2 weeks ago

Description

Support Technician

29777 Telegraph Rd, Southfield, MI 48034, USA
Req #1632

Friday, May 3, 2024

Job Summary:

The Support Technician position is responsible for support of all incoming requests to the helpdesk via phone, email, and walk up.

Addresses all incidents, according to service level agreements, through the service desk system

Essential Duties & Responsibilities:
Provides support to all incoming requests to the helpdesk
Regular follow up with customers and management
Active Directory account management
Follow all Help Desk policies, standards, and procedures
Document and/or improve procedures relating to standards and policies
After hours call support as required.
Other IT related duties as assigned
Special projects as assigned
Some travel may be required

Education & Experience:
Associates degree in Computer Science or related computer discipline, or equivalent
Minimum three years helpdesk support or related relevant experience
Will accept any suitable combination of education, training, or experience

Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Work in a collaborative team-oriented environment
Analytics, problem solving, and troubleshooting skills
Experience in Microsoft enterprise environments
Experience in supporting Microsoft workstations
Knowledge of office automation products and computer peripherals, such as printers and scanners
Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

About GEDC...

Since 1982, Great Expressions has been at the forefront of dental innovation, setting the standard for exceptional care and unforgettable patient experiences.

Now, we're entering a new era of transformation, and we want you to be a part of it.

Our recently appointed leadership team brings over a century of collective dental expertise and is backed by dynamic investment support to pave the way for groundbreaking changes.

We're channeling our resources and energy into revolutionizing our technology platform, expanding service offerings, and creating a personalized patient experience that goes beyond the expected.

At Great Expressions, we're not just transforming dentistry; we're investing in the growth and development of our team.

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

Other details

Job Family
Infrastructure & Operations

Job Function
Information Technology

Pay Type
Hourly

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