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- Deliver exceptional customer service to end users
- Manage ticket queue efficiently
- Collect relevant details for IT requests
- Adhere to SLA requirements
- Offer technical assistance for computer systems, software, and hardware problems
- Monitor and maintain computer system performance
- Troubleshoot and resolve hardware and software issues
- Diagnose and fix LAN, WAN, and other system problems
- Set up computer peripherals for users
- Evaluate new software and hardware
- Handle technical documentation
- Develop and update training materials
- Coordinate services with third-party vendors
- Monitor software resources such as Anti-Virus and Backups
- Enhance systems and procedures across the organization
- High school diploma is necessary
- Preferably College or Technical training
- Minimum one year of technical experience or equivalent training
- Prior background in Customer Service
- Excellent verbal and written communication
- Strong interpersonal and multitasking skills
- Ability to work under pressure and meet deadlines
IT Support Technician - Livonia, United States - M. Jacob & Sons
Description
IT Support Technician Position
The IT Support Technician plays a crucial role in handling all IT issues at the user level, ensuring smooth operation of systems, and providing technical support. This position involves installing and maintaining hardware and software organization-wide, as well as interacting with colleagues from different departments.
Key Responsibilities:
Education and Experience Requirements:
Language Skills:
Proficiency in English
Certificates, Licenses, Registrations:
No mandatory certifications but technical qualifications are beneficial.
Physical Requirements:
Capability to lift up to 50 lbs.